Aeon Known Issues
187 results found
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0 votesreleased ·
AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.1 server update 11/26/18
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ExternalRequests are not initializing Photoduplication requests
Request sent from ILLiad to Aeon as photoduplication requests are not initializing in Aeon.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.1 server update 11/26/18
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Request from File upload does not correctly convert Scheduled Date to local time zone
When uploading a file through the New Requests from File option, if the Scheduled Date field is filled in, it appears that the file is uploaded in GMT and then converted to the time zone of the client.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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Field Customizations are not reflected in Activity Requests grid
When removing or changing Field Customizations in the Aeon Staff Manager the changes are not reflected in the Activity Requests Grid in the Aeon Client
0 votesReleased in Aeon 5.0
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Can't create Activity Requests from file when more than one User is assigned to Activity
The request from file upload will fail if more than one user is associated with the activity.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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External request submissions do not persist through new user registration
When submitting a request to Aeon through the external request endpoint, if the patron clicks the 'First Time User' link to register as a new user, the patron will be taken to the main menu and the external request data will be lost
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
released in special DLL for sites experiencing issue. Contact support@atlas-sys.com if you think this applies to your site. This version of the DLL will be released in full with the next version release.
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Group By option is disabled on user search form
Search for user to open user list form.
Right-click on any column header and note disabled "Group By This Column" menu item.
Alternatively, right-click column header and select "Show Group By Box" then note that the inability to drag any columns into the box.Current work-around is to use the custom user search form which does allow grouping.
1 voteReleased in Aeon 5.0
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Exclude the 'sys' view from update scripts
For Azure databases there is a default 'sys' view that is causing some of the update scripts to fail.
1 voteReleased in Aeon 5.0
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The Client unnecessarily checks to see if it's running on an Aeon server when updating.
When checking for updates, the Client checks a registry key to see if it's running on an Aeon server or a regular desktop. This used to be necessary when the Client apps were included in the server installer in order to determine which updater to download, but since the server and client installers were separated the Client should no longer differentiated these cases.
0 votesreleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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The Client incorrectly deletes temporary files before updating to a new version.
This only affects an update from Aeon 4.0 to 4.0.1 etc. The client will not auto-update and staff will need to run the update manually.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Routing from Client addons does not work if the target queue is under a menu group.
Set up a Client addon that will route a request to a specific queue.
In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
When the addon tries to route, it will report an error indicating the queue doesn't exist.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Aeon 4.0.1
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1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Staff cannot cancel requests in the Aeon client if the cancellation reason is very long
If the default note in ReasonforCancellation is 255 characters long.
When cancelling an item, the Aeon client attempts to generate a History entry that reads:
Cancelled
for following reason: {Reason}; {DefaultNote}
which can be up to 439 characters long.
While the History table field is only 255 characters.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Password hint function does not work on web
The status line reports "Invalid Password" but does not show the user's password hint.
1 votereleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.1 server update 11/26/18
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Sometimes MS Word will not close after the merge and print
This has not been easy to reproduce but we have a few examples of it happening. It seems to only be when "view merged document before printing" was unchecked.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Aeon forms can be shrunk a lot smaller than they should be able to
Present in: Main form, Activity form, Request form, User form.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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BillingCategory combobox is not anchored on user billing form
If you open the User form and resize it, the Billing Category dropdown does not reposition itself.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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The Aeon DLL does not correctly set more than one cookie at a time.
The AeonSessionID cookie is not being cleared when the user logged out. SetCookie should be modified to properly append cookies.
1 vote -
Payments with Authorize.net may fail if details contain certain characters.
Authorize.net appears to be encoding their responses in an extended latin character set such as Windows-1252. Our URL decoder assumes UTF-8 encoding and will error out when it's given an invalid code point such as %A0 (non-breaking space in 1252).
One way to trigger this is to provide a transaction description with two spaces in a row, where the second space will be encoded as a non-breaking space. Another way is to use extended ASCII characters in the user's first or last name, such as any vowel with a diacritic.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Check for version match is not using the VersionStaffManager key
The staff manager application is looking at the VersionCustomizationManager key to obtain current version instead of VersionStaffManager.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
