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43 results found

  1. Appointments can't be saved using the request form's appointment control if system time zone is UTC

    If the system time zone is set to UTC, the following error is logged when attempting to save an appointment with the appointment control on the request form:

    ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
    System.ArgumentException: The conversion could not be completed because the supplied DateTime did not have the Kind property set correctly. For example, when the Kind property is DateTimeKind.Local, the source time zone must be TimeZoneInfo.Local.

    Note: This only applies to the system time zone labeled simply as "Coordinated Universal Time," and not other time zones with no UTC offset. It does not occur when both…

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    0 comments  ·  Staff Client  ·  Admin →

  2. Errors that prevent the appointment scheduling tool from loading also affect other areas of the Client

    If an error prevents the appointment scheduling tool in the Client from loading, this will also cause other areas of the Client to become unusable until the underlying error is resolved.

    Bug# 15330

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    0 comments  ·  Staff Client  ·  Admin →

  3. Aeon Client becomes unusable if an appointment is created with an invalid username

    If an appointment is created with an invalid username, this will prevent both the appointment scheduling tool and other parts of the Client such as the list of queues from loading.

    Note: If you experience this bug, please submit a ticket for Atlas Support to resolve the underlying invalid data issues.

    Bug# 15329

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    0 comments  ·  Staff Client  ·  Admin →

  4. Adding Appointment tab without any reading rooms configured crashes Aeon Client

    Attempting to add the Appointment tab when customizing the Client layout will cause the Client to freeze/crash if no reading rooms have been configured in the Customization Manager.

    Bug# 14767

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    0 comments  ·  Staff Client  ·  Admin →

  5. Request callslips cannot be printed from an Activity record if any Transaction or Activity context-type custom fields are defined

    Using the "Print Callslips for Requests Awaiting Processing" dropdown option from the "Print Callslips" button on an Activity record results in the following error if any custom fields are defined in the CustomFieldDefinitions table:

    "An error occurred while attempting to print callslips (Ambiguous column name 'Activity ID'. "

    Workaround: Print the callslips for Activity requests from the Awaiting Activity Processing queue or individually from each request record.

    Bug# 14570

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    0 comments  ·  Staff Client  ·  Admin →

  6. Filtering/sorting requests by appointment start or stop time breaks results

    Trying to filter or sort requests associated with an appointment by either their start or stop time in the grid view breaks the results and changes the grid to a blank page with an orange X over it.

    Bug# 14166

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    0 comments  ·  Staff Client  ·  Admin →

  7. Cannot select the current date when adding attendance count to an activity

    Selecting the current date when adding attendance count to an activity throws an error stating that the date cannot be in the future.

    Aeon v5.1

    Bug# 13930

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    0 comments  ·  Staff Client  ·  Admin →

  8. Appointment times sometimes display as UTC in the Client

    In some places in the Aeon Client, an appointment's start and end times display as UTC instead of being converted to the appropriate server time.

    Bug# 13160

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    0 comments  ·  Staff Client  ·  Admin →

  9. Adding a transaction to a bundle with long name throws error

    When adding a transaction to a bundle, Aeon is creating an entry in the History table. The Entry column is limited to 255 characters, which throws an error if the bundle has a name that exceeds the limit.

    Bug# 8806

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    0 comments  ·  Staff Client  ·  Admin →

  10. Custom search displaying results based on unconverted UTC db time

    The custom search is displaying the correct, converted, time in the client; however, custom searches look for the unconverted UTC time from the database.

    v5.0.3 and 4.1.0.2
    Bug# 8689

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    0 comments  ·  Staff Client  ·  Admin →

  11. Requests can be incorrectly associated with activities

    Requests can be incorrectly associated with activities when browsing through a request list with mixed "RequestFor" associations. The form request isn't being initialized when switching between forms.

    Bug# 5751

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    0 comments  ·  Staff Client  ·  Admin →

  12. User Search on Activity Form returning wrong or incomplete results

    The Aeon Client's Activity form doesn't account for compound search terms when matching first and last names in a username search. For example, a search for 'Von Neumann' would return results if Von was in the FirstName and Neumann was in the LastName but a search for 'Von Neumann' would not match if Von Neumann were both in the LastName. 

    Bug# 3959

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    0 comments  ·  Staff Client  ·  Admin →

  13. Cloning request from queue grid causes error message

    Staff would receive an error message when attempting to clone a request by clicking the arrow icon next to the 'Clone Request to Another User' button in the Client. In addition, the 'Clone and Finish' button would not grey out when it's not available for use.

    Bug# 4541 & 4022

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    0 comments  ·  Staff Client  ·  Admin →

  14. Validation error when importing a request form from a spreadsheet

    When going to Open user -> Select "New Request From File" -> select "AeonUploadtemplate.xlsx" (see attached) -> import the file -> reopen the request
    and importing issue would prompt a validation error if the Format, ServiceLevel, and/or ShippingOption fields were blank when importing a request from a spreadsheet. Aeon will now import those fields as NULL if they are left blank. See attached screenshot.

    Bug# 4369

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    0 comments  ·  Staff Client  ·  Admin →

  15. Staff Templates no longer display changes in forms/grids

    Field customizations made for staff templates were no longer displaying in the client

    v4.1
    Bug#4217

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    0 comments  ·  Staff Client  ·  Admin →

  16. When entering a title with too many characters into the Title field the error message is too vague.

    When uploading Requests from File, if title is over 255 characters, error message says:
    "An error occurred when creating the requests: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details."

    Error should be more indicative of what the issue is so users can correct it.

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    0 comments  ·  Staff Client  ·  Admin →

  17. Excel fields that have been formatted but are blank create blank requests through file import

    When requests are made from an Excel spreadsheet through the file import blank requests are created for formatted cells that have no content.

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    0 comments  ·  Staff Client  ·  Admin →

  18. ExternalRequests are not initializing Photoduplication requests

    Request sent from ILLiad to Aeon as photoduplication requests are not initializing in Aeon.

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    2 comments  ·  Staff Client  ·  Admin →

  19. Request from File upload does not correctly convert Scheduled Date to local time zone

    When uploading a file through the New Requests from File option, if the Scheduled Date field is filled in, it appears that the file is uploaded in GMT and then converted to the time zone of the client.

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    0 comments  ·  Staff Client  ·  Admin →

  20. Field Customizations are not reflected in Activity Requests grid

    When removing or changing Field Customizations in the Aeon Staff Manager the changes are not reflected in the Activity Requests Grid in the Aeon Client

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