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Article Exchange Documents not Delivered when Odyssey Trusted Sender is set to Always

Documents delivered via Article Exchange are getting stuck in Awaiting Odyssey Processing even though the Customization Manager key ArticleExchangeTrusted is set to Always and Override Trusted Sender is NOT checked in the Lender Address record.

Bug# 4837

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0 comments · Electronic Delivery · Delete… · Admin →

closed · AdminBrittany de Gail (Technical Writer/Content Developer, Atlas Systems, Inc.) responded

This issue is resolved by ensuring that patrons have the proper Electronic Delivery method configured. See the “Enabling the Electronic Delivery Method for Patrons” section in the OCLC Article Exchange Receiving article for more information: https://support.atlas-sys.com/hc/en-us/articles/360011808234

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