Ares Known Issues
56 results found
Resizing prevents access to Notes in Ares Item record
When scaling an item record's window down, the notes field becomes inaccessible, even when a note is present.
Bug# 103160 votes
CourseUserLoad service may not report some data load errors.
In some cases, the CourseUserLoad service doesn't always identify reported errors so they then don't convery to the staff.1 voteplanned · AdminDustin Stokes (Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.) responded
When cloning a course in the web, Ares item with document type 'Create' ignore the ForceReviewOnClone setting for their DocumentType.
This may be an opportunity to just remove the "Create" option in favor of instructors just uploading docs or pdf files.1 vote
Some characters are not correctly encoded when logging
Some characters (such as those with diacritics) are not properly encoded in log files.
Workaround: Add <encoding value="utf-8" /> under the <appender> element in the default log.config files.
Bug# 213070 votes
CCC order cost calculated incorrectly when CopyrightCourseStudents is "Ares Students"
When the CopyrightCourseStudents customization key is set to "Ares Students," whenever a CCC order is estimated, the estimated cost will be based on the correct number of students but when the order is submitted, the value in the CopyrightDefaultStudents customization key will be used to calculate the cost instead.
Bug# 212180 votes
Changing processing location breaks CCC copyright searching
Using the "Change Processing Site" option from the main menu in the Ares Client will break CCC searching for all processing locations until the Client has been closed and restarted.
Workaround: Close the Ares Client and log into the new processing location instead of using the "Change Processing Site" feature.
Bug# 198990 votes
Email subject encoding can fail for non-ASCII characters
Encoding for the subject line of an email sent from Ares can fail if it contains non-ASCII characters.
Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters
Bug# 195490 votes0 comments · Email · Admin →
Setting the CopyrightMethod key to "AlternateProvider" may trigger CCC error messages
A null username error may display in the Ares Client when performing copyright searches if the CopyrightMethod customization key in the Ares Customization Manager is set to AlternateProvider, even if valid CCC account credentials are configured in the Customization Manager.
Workaround: Set the CopyrightMethod key to CCC
Bug# 192600 votes
Set Default (Local Machine) option in SQL Alias Manager v1.3.2 may fail due to permissions issue
Staff with local admin privileges on their desktops or VMs are unable to successfully use the Set Default (Local Machine) option with SQL Alias Manager v1.3.2 without also requiring Full Control privileges on the folder where the DBCs reside, which causes issues in shared environments.
Bug# 187470 votes
Saving a very large value to the Max Copyright Cost field displays an error
Trying to save a very large value to Max Copyright Cost on the Course form displays the following error message: "An error occurred while updating the entries. See the inner exception for details."
Bug# 182690 votes
Course creation API endpoint allows courses to be created with the same StartDate and StopDate
The Ares Web API will not apply validation to ensure that courses created via the course creation endpoint have a different StartDate and StopDate.
Bug# 182570 votes
Entering invalid Start and Stop Dates on the Course form makes other fields unusable
Setting an invalid date range for the course Start and Stop Dates and then clicking out of the control prevents interaction with the rest of the controls on the Details tab of the form.
Bug# 182590 votes
Ares Web API does not log DEBUG level statements
DEBUG level statements will not appear in the logs for the Ares Web API.
Bug# 175900 votes
Z39.50 form in the Ares Customization Manager contains a typo
The form to create a new Z39.50 search in the Ares Customization Manager contains a spelling error in the instructional text on the screen.
Bug# 170250 votes
The count for Courses Without Instructors may vary in the Ares Client
The number of courses without instructors indicated in the Courses Without Instructors entry in the System panel on the Ares Client Home form may be different from the number of courses listed after opening the grid. This is due to the query for the courses in the grid also accounting for courses that have invalid users listed as instructors.
Bug# 170030 votes
Ares API will return the value of the createdVia Course field as a number rather than a string value
When retrieving the value of the createdVia field for a course using an endpoint in the Ares API, the value returned will be a number indicating the option's position in the list of possible values instead of the string spelling out the name of that value.
Bug# 169460 votes
Creating new staff users allows trailing spaces
Trailing spaces are allowed for values in the Username, First Name, and Last Name fields when creating new staff users in the Staff Manager, which may cause issues with matching the user in other systems (e.g., AtlasBI).
Bug# 166570 votes
Issues may be caused when DLL attempts to match form values to regular expressions used for web validation
Issues can sometimes occur in the Web DLL when matching submitted form data to certain regular expressions defined in the WebValidation table.
Bug# 161120 votes
Strange behavior when hovering over or clicking a queue name on the Item form
Hovering over a queue name on the lower-left corner of the Item form unbolds the name and causes the tooltip to appear offset down and to the right. Clicking the queue name makes a text edit box appear to the right, but it is not possible to type in it.
Bug# 154350 votes
Yellow shading persists after saving edited fields in Customization Manager tables
When editing a row in a Customization Manager table, the edited field will remain highlighted yellow indicating that a change is not yet saved, even after saving. Rows may also appear highlighted when editing other rows.
Bug# 154290 votes