ILLiad Known Issues

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  1. Undo Shipped note and history activated due to case sensitivity

    This issue can be identified by the borrowing system error: "Received unexpected undo shipped message for transaction from [lender symbol]".

    The issue occurs if the current lender of the request (in OCLC) is the same that was stored on the request when it was shipped and checked in and, the value in OCLC is stored as lower case but the value in ILLiad is stored as uppercase. This causes the request to not match and prompt the undo shipped note.

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    3 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Login as... error causes an error popup and sometimes crashes the client

    Workaround: Some sites have reported that changing to another skin and back to original skin allowed Login As to work again.

    The Client Error log may say the following: A thread exception has occurred.
    System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

    Bug#3980

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  3. Saving a ZSearch with no included servers causes an error

    When dragging the last server from the included listbox to the available servers listbox and then saving, an error will occur.

    1 vote
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    0 comments  ·  Customization Manager  ·  Flag idea as inappropriate…  ·  Admin →
  4. Odyssey Manager creates blank pdfs

    Odyssey Manager fails to convert large TIF files of approximately 1 GB to PDF. The log does not indicate a problem but shows the process occurring in just a few seconds.  The resulting PDF file is blank.

    1 vote
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    0 comments  ·  Odyssey Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to modify some ZServer configuration fields in Customization Manager for MARC records

    If a Z39.50 server configuration is set to use MARC  holdings, the availability fields become read-only. If you need to edit the availability fields, please contact your support representative so they can edit directly in database for you. v8.7 and v9.0

    1 vote
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  6. Some unicode characters are not properly encoded on OpenURL submissions if the user must log in first.

    This seems to be a new issues introduced in ILLiad 8.7 when we switched to Delphi XE 8. To reproduce, submit an OpenURL request using the included URL both with and without a session. When you're already logged in, the cyrillic characters are rendered correctly in the author field and a ligature is used in the title. If you don't have an active session and are sent through the logon2 page, those fields will be rendered as ?s or boxes, indicating a problem with the form state encoding. I confirmed this URL worked correctly on ILLiad 8.6.x and earlier.

    2 votes
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    under review  ·  2 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Request cloning from the staff client will always set the RequestType to Article

    Repro Steps
    1. Open a loan request in the staff client
    2. Clone the request. The behavior is the same regardless of cloning to same user or different user and if the request is/is not opened after the process is completed.

    4 votes
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  8. UTF-8 characters are not decoded properly in some cases

    For OpenURL requests, if the patron already has an active websession and do not have to log in the characters are correctly translated.

    2 votes
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  9. CopyrightPayer check not done by Odyssey Manager during Check In

    The Odyssey Manager does not check to see if the Library is a Trusted CopyrightPayer so the CopyrightAlreadyPaid checkbox never gets checked when the file has been received. As a result, the Journal Titles received from a Copyright Payer end up on the Copyright Reports.

    Bug# 4491

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  10. Spaces at the beginning or ending of a password are trimmed off in the web but not in the client

    The DLL is trimming any leading or trailing spaces from the password field within the web, whereas the client just runs the password as it's entered with the spaces. For example, if my password is "ABC" when logging in the client "ABC " fails, whereas it works in the web pages because the space is being removed.

    Note: A space can exist within the password itself, e.g., "P@ss W0rd", as long as it's an accepted requirement in the Customization Manager. The spaces within the password will not be trimmed by the DLL.

    Bug# 4490

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  11. Changing skins will cut off the Holdings window, hiding the Delete and Clear buttons from the Selected Lenders box

    This issues occurs when you change the skin then navigate to Open request>OCLC tab>Holdings tab.

    Workaround: Restarting the client fixes the issue; however, you will need to restart the client each time you change the skin or else the error will occur again.

    v9.0
    Bug# 4481

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  12. 0 votes
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  13. The BillingInformation table in the Lending Web Pages will not display if BillingActive is set to false

    The lending web pages prevent the display of the billing information table when BillingActive is set to false.

    Workaround: If BillingActive is set to BillingActiveLending, then the BillingInformation table will always display in the lending web pages.

    Bug#4444

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  14. The generateuser call appears to fail when creating a new user from an import email request

    The email import behavior when creating a new user from an import request with the EMailImportAutoUserRecord set to yes will cause the generateuser call to appear as though it has failed, but the request is still imported, and assigned to a default user

    Should also be noted that this process works correctly when the user already exists in the system. This is only occuring when AutoUserRecord is set to yes, and the Username value from the email does not exist in the database.

    Bug# 4441

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  15. Lender password change from client only changes the password for NVTGC logged into client

    When a user changes a Lender's password from the ILLiad client, it only changes the password for the NVTGC that the user is logged into the client under, instead of changing it for all NVTGCs. As a result, the lender may be able to log into the client under that particular NVTGC but unable to log into the web.

    v9.0 & 8.7
    Bug# 4436

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  16. 0 votes
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  17. ILLiad users are not prompted for password change after 9.0 update

    When a user who has an ILLiad login and an AuthType of Default tries to log in to the ILLiad web pages when WebAuthType=RemoteAuth, they are able to log in without being prompted to change their password (when trying to log in for the first time after the upgrade).

    v9.0
    Bug#4214

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  18. Grouping by field in In Document Delivery (DD) Stacks Searching causes error

    An error message/feedback pop-up will appear when a staff user attempts to group transactions by a field (e.g., username) in dd stacks searching. The log will record this error as "Transaction number 0 not found".

    v8.7 & 9.0
    Bug# 4172

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  19. Some specific parameter settings may cause Index and Length Server Error

    Workaround: Try different numbers in the parameters of the report.

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  20. 0 votes
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