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When a new staff user is created in the Staff Manager, their password is not saved in the correct format. This means that the user will be unable to log in to any of the Ares client apps.
Workaround: Have a staff user change that user's password in the staff manager. This will cause it to be saved correctly, so they'll be able to log in.
Bug# 83070 votesreleased · AdminBrittany de Gail (Technical Writer/Content Developer, Atlas Systems, Inc.) responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release