Aeon Known Issues

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  1. "Item0" control in the Customize Layout menu can freeze or prevent the Client from closing.

    When editing template layouts on the main form of the Aeon Client, a layout control named "item0" may appear in the Customize Layout menu, and then will appear as "Root" if placed on the form. Dragging "item0" onto the form freezes the Client, and just opening the Customize Layout menu and seeing it prevents the Client from closing normally.

    These issues may occur in both Aeon 5.0 and 5.1.

    Bug# 12791

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  2. Routing a request to another site from the Request form and then opening it from the Request list causes an error

    Routing a request to a site outside of the current database view from the Request form does not refresh the Request list in the Client, and leads to an error in the logs stating "A thread exception has occurred" when trying to open that request from the unrefreshed list.

    Bug# 12625

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  3. Associating a request at the "Request in Processing" status with an activity causes an error

    If a request is at the "Request in Processing" status and is not associated with an activity, associating it with one via the Request form and then saving gives an error in the logs stating "A thread exception has occurred."

    Bug# 12624

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  4. The transactions grid on the Appointment form does not display field customizations

    The grid displaying associated requests on the Appointment form does not apply field customizations.

    Aeon 5.1

    Bug# 12618

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  5. When clearing users, changing the username of a user on the similar users list does not refresh the list

    When clearing users, changing the username of a user on the list of similar users does not refresh the list. Clicking on a user who has had their username changed in the unrefreshed list causes an error and opens a blank user info form.

    Bug# 12249

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  6. The Merge User form is too small

    When the Merge User form is opened, the height of the screen is too small and requires the user to scroll down to access some fields and all buttons. The form is also freely resizeable and does not have a minimum size or fixed size.

    Bug# 11880

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  7. Changing a user's username in the User Information Form causes an error if a Request Form is also open

    If the Request Form and User Information Form are open at the same time in the Client, and the relevant user's username is changed in the User Information Form, an error will occur when switching back to the Request Form even if the User Information Form is still open.

    Bug# 11403

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  8. Client still tries to connect to the database when it can't find a DBC file

    If the Aeon Client cannot find a DBC file on startup, it will correctly display an "Error Loading Database Settings" message, but will incorrectly continue trying to connect to the database after the error message is dismissed until this process eventually times out.

    Bug# 11107

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  9. Clicking "No" when prompted to edit activity notification e-mail still presents the e-mail for editing

    When a user is added to an activity on the Activity form, a prompt asks if you would like to edit the notification being sent to the user. Clicking "No" presents the e-mail for editing the same as if "Yes" were clicked.

    Bug# 10938

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  10. Customization window on Form Dashboard prevents closing the Client

    In Template Edit Mode, open the Customization popup window on the Form Dashboard and save changes. Attempts to close the Aeon Client from will fail as the Customization window is unable to fully close.

    Bug# 10792

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  11. Resizing prevents access to Notes in Aeon Item record

    When scaling an item record's window down, the notes field becomes inaccessible, even when a note is present.

    Bug# 10317

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  12. Error filtering active requests

    When submitting a Get Barcode request to the Aeon API with the ActiveOnly parameter set to True will prompt an error.

    Bug# 8308

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  13. Staff Layout Template Corruption - System.NullReferenceException

    Templates are occasionally being corrupted and resulting in a System.NullReferenceException error.

    Bug# 3689

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  14. ShowAutoRowFilter Null Reference Exception

    Invalid data row displays when "Show Auto Filter Row" option is turned on

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    under review  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. Password Reset link not converting when emailed from client

    The password reset email template should be hidden in client email template options.

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  16. Routing a request to another site changes the request status to Request In Processing regardless of previous state

    When routing a request to another site (that is still visible by the existing view), the request will remain open.

    The code for barSubItemRouteToSite_ItemClicked is routing to RequestInProcessing regardless of it the originalStatusRequestProcessing variable is -1 or something else. The route to RequestInProcessing in the else (i.e. when the request is still visible) should only happen if the originalStatusRequestProcessing is not equal to -1.

    1 vote

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  17. The request form in the Aeon Client does not prompt to save changes when routing or selecting a next step.

    In the Aeon Client, open a request and modify a text field so that it is highlighted yellow to indicate pending changes.
    Routing the request (both request status routing and photodup routing) or selecting a next step (other than Cancel) will immediately perform that action without prompting to save changes. The route options may prompt you to confirm that you want to route if you haven't checked the "Don't show this again" checkbox, but you won't be prompted to save pending changes.

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