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Aeon Known Issues

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5 results found

  1. RequestMinLeadDays and RequestMaxLeadDays not present in appointment email templates

    The Appointment tags RequestMinLeadDays and RequestMaxLeadDays are not present when editing appointment email templates in the Customization Manager

    Bug# 29267
    1 vote

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  2. RequestMinLeadDays tag not supported on AppointmentConfirmation email in the client

    The default email template for AppointmentConfirmation contains the tag <#Appointment.RequestMinLeadDays> but is not processed correctly in the Client.

    Bug# 29266
    1 vote

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  3. Duplicate reminder emails may be sent out for appointments

    If a staff user manually sends the appointment reminder email from the Appointment form, the System Manager will not acknowledge that the email has already been sent and will still send its automated reminder email to the user, leading to duplicate reminder emails.

    Bug# 27163
    0 votes

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  4. Email routing allows requests to be routed to incorrect state codes

    Email routing allows activity requests to be routed into non-activity queues and internal routing controls will not be applied to move the request into the proper activity queue.

    Bug# 21755
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  5. Email subject encoding can fail for non-ASCII characters

    Encoding for the subject line of an email sent from Aeon can fail if it contains non-ASCII characters.

    Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters

    Bug# 19548
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