2 results found

1. Client work form leaves phone/fax & email blank for constant data

   workaround for this issue is available through the Workformapping in the Customization Manager. See details here: https://support.atlas-sys.com/hc/en-us/community/posts/360050022954-Adding-Email-and-Fax-Information-to-Constant-Data-for-OCLC-Requests

   Bug# 7924

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   1 comment  ·  Staff Client  ·  Delete…  ·  Admin →
   closed  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Closed due to not being an ILLiad bug.

   OCLC has confirmed an issue with constant data for email and phone/fax fields in the web service. They are expecting to have a fix in their December release. In the meantime, Heather’s workaround in the comments below should help anyone relying on those fields from ConstantData.

2. Clones original request instead of request with staff changes

   When the user goes back into the web and clones the request again, it takes them back to the loan request page and submits a loan request without any changes staff made to the original request. This occurs for situations where a user creates a loan request on the web and staff changes the loan request to an article request and updates the doctype, then fulfills the request.

   Bug# 8345

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   closed  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   This works as created. The enhancement request has been added to the ideas section of UserVoice. To vote on the idea, go to this link: https://uservoice.atlas-sys.com/forums/581665/suggestions/42416338