ILLiad Known Issues

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. PDF Document Processor prevents PDF from being closed until the Client is closed

    When a PDF has been loaded by a PDF Document Processor (on the scanning form or the electronic delivery form), the filesystem keeps a lock on that file until the ILLiad client is closed. This is because the processor is not closing the file.

    Bug# 8578

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Request cloning from the staff client will always set the RequestType to Article

    Repro Steps
    1. Open a loan request in the staff client
    2. Clone the request. The behavior is the same regardless of cloning to same user or different user and if the request is/is not opened after the process is completed.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. ILLiad Client Overdues null reference exception error

    In OverduesList.cs, the gridViewRequest_CustomColumnDisplayText function may throw a null reference exception when it attempts to call ToString() on e.Value.

    Bug# 8564

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  4. Blank Password in Client Forms Prompts Error Message

    A blank error message pops up when you:


    1. Open ILLiad Client

    2. Enter a valid username

    3. Leave password blank

    4. Attempt to login

    Bug# 8363

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Clones original request instead of request with staff changes

    When the user goes back into the web and clones the request again, it takes them back to the loan request page and submits a loan request without any changes staff made to the original request. This occurs for situations where a user creates a loan request on the web and staff changes the loan request to an article request and updates the doctype, then fulfills the request.

    Bug# 8345

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Order of Web Alerts

    There is no specific ordering that determines the way the web alerts appear within the client.

    Bug# 6725

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Application menu button is not visible when using Office 2019 skins

    The default white hamburger is not visible against the white background of the skin. This bug impacts the client, staff manager, and customization manager.

    v9.0 & v9.1
    Bug# 5890

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  8. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  9. The borrowing tab is displaying the list of queues in reverse alphabetical order

    On the Borrowing tab, ILLiad is displaying the list of queues in reverse alphabetical order and is adding new custom queues to a new "Requests" group, instead of the existing "Requests" group.

    Bug# 5642

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Documents can't be delivered electronically, or get stuck in a electronic delivery queue/workflow because of corrupt PDF files

    Files that are corrupt can't be retrieved through ILLiad and can potentially cause the client to crash or freeze until the client has been restarted. If the corrupt files were found, canceled, or delivered manually, they will need to be manually updated in the OdysseyRecieved table once the client has been restarted.

    Bug# 4727

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  11. ILLIAD: Removed profile groups still appear in recently used menu

    Profile groups removed from the GAC table still appear in the recently used menu, and the recently used menu appears to grow infinitely. See attached screenshot.

    Bug# 4650

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  12. Changing skins will cut off the Holdings window, hiding the Delete and Clear buttons from the Selected Lenders box

    This issues occurs when you change the skin then navigate to Open request>OCLC tab>Holdings tab.

    Workaround: Restarting the client fixes the issue; however, you will need to restart the client each time you change the skin or else the error will occur again.

    v9.0
    Bug# 4481

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  13. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  16. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  17. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  18. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lender Address form throws an error

    FormLenderAddresses will throw an exception when the request tab is opened without the lender being saved first.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  20. Z39.50 YazLoader typo & wrong dependency loaded

    Repro Steps
    The YazLoader class (only used for loading Z39.50 in an addon) has a typo and should be libraryname. Also the YazLoader is not loading the zlib1.dll file despite the log indicating it has. It actually loads libxslt.dll a second time. zlib1.dll is a dependency of libxml2.dll and not a direct dependency of yaz3.dll which has allowed it to not work with bundling the zlib1.dll with addons using this. Currently the LendingAvailabilityAddon for Wisconsin is the only user of this code.

    [DllImport("kernel32", CharSet = CharSet.Unicode, SetLastError = true)]
    private extern static IntPtr LoadLibrary(string librayName);
    ....
    log.Debug("Loading zlib1.dll");
    LoadLibrary(System.IO.Path.Combine(path, "libxslt.dll"));

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1

Feedback and Knowledge Base