ILLiad Known Issues
24 results found
Copyright data can't be saved for requests in the Awaiting Copyright Clearance - Pipeline queue
The "Save CCC Information" button can't be used to save copyright information for requests in the Awaiting Copyright Clearance - Pipeline queue.
Bug# 189140 votes
Request cloning from the staff client will always set the RequestType to Article
1. Open a loan request in the staff client
2. Clone the request. The behavior is the same regardless of cloning to same user or different user and if the request is/is not opened after the process is completed.4 votes
Switching users with an addon or PubMed form open causes an error
When switching staff users in the ILLiad Client, if the request form is open and currently displaying an addon form or PubMed, the following error occurs:
2022-10-24 23:11:52,590 ERROR AtlasSystems.ILLiad.Client.Program - A thread exception has occurred.
System.NullReferenceException: Object reference not set to an instance of an object.
Bug# 195620 votes
"Not Wanted After" column sorts results incorrectly in grid view
Sorting by the "Not Wanted After" column while in a grid view will order results by the first digit in the date string rather than by the date itself.
Bug# 177980 votes
Unable to force password reset on Lender Address records
When using the Change Password button on a Lender Address record in the ILLiad Client, checking the Force Password Reset checkbox will not force the lender to update the password upon login.
Bug# 174020 votes
Leaving the ILLiad Client idle will trigger CCC credentials error on the Process Copyright form
Leaving the ILLiad Client idle for a period of time will trigger the following error if the Process Copyright form was left open:
ILLiad 9.1: "Error communicating with the CCC. Please ensure that your CCC credentials are configured correctly."
ILLiad 9.2: "Unable to authenticate with CCC. Please check your configuration."
The Client logs will display the following message:
-DEBUG AtlasSystems.ILLiad.Client.Controls.CopyrightSearch - System.Exception: Error communicating with CCC.
Workaround: Close the Process Copyright form and reopen it.
Bug# 167500 votes
Screenshots submitted through the Feedback form are corrupted when saved
Screenshots submitted through the Feedback form of the Client will display correctly on the form but will be corrupted after the file is saved.
Bug# 143320 votes
Leaving the ILLiad Authentication checkbox unchecked/unchanged when creating a new user will default the user to ILLiad Authentication type.
Leaving the "ILLiad Authentication" checkbox unchecked/unchanged while creating a user in the Client still defaults to ILLiad Authentication when the user is created, even though the option is not checked when saving.
Workaround: Check and uncheck the box before saving.
Bug# 128410 votes
Large number of saved layouts causes a database timeout
If the combined file size of saved layouts is too large, it may occasionally cause database timeouts and revert all Client layouts to the default.
Bug# 119100 votes
Errors opening/sending some types of PDFs in the Client
The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:
-"An error occurred while attempting to load a file."
-"Input data is not recognized as valid pdf."
Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.
Bug# 115720 votes
Persist Settings bug if a search group is not selected
The "Error saving z39.50 persistent settings to registry" occurs if you don't have a default Z39.50 Search Profile/Configuration and open the request form.
Bug# 100200 votes
FormClearUser doesn't populate Yes/No values for ElectronicDelivery field
The ElectronicDelivery field on the Clear User form does not have any default or selectable values in the dropdown, but will accept Yes or No if manually typed in.
Bug# 102810 votes
Order of Web Alerts
There is no specific ordering that determines the way the web alerts appear within the client.
Bug# 67250 votes
Documents can't be delivered electronically, or get stuck in a electronic delivery queue/workflow because of corrupt PDF files
Files that are corrupt can't be retrieved through ILLiad and can potentially cause the client to crash or freeze until the client has been restarted. If the corrupt files were found, canceled, or delivered manually, they will need to be manually updated in the OdysseyRecieved table once the client has been restarted.
Bug# 47270 votes
ILLIAD: Removed profile groups still appear in recently used menu
Profile groups removed from the GAC table still appear in the recently used menu, and the recently used menu appears to grow infinitely. See attached screenshot.
Bug# 46500 votes
Changing skins will cut off the Holdings window, hiding the Delete and Clear buttons from the Selected Lenders box
This issues occurs when you change the skin then navigate to Open request>OCLC tab>Holdings tab.
Workaround: Restarting the client fixes the issue; however, you will need to restart the client each time you change the skin or else the error will occur again.
Bug# 44810 votes
Unable to create a Direct Request Profile in the Resource Sharing Settings of the ILLiad client.