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58 votesVicki Helgeson supported this idea ·
An error occurred while saving the commentVicki Helgeson commented
When a patron has looked at an unmediated article receive and notifies us of an incorrect item being received the request gets locked and asking for a resend becomes impossible. Each time we get a PDF Conversion Failed. Please allow patron to view their articles and request a resend of an incorrectly or poorly scanned item.