Ares Known Issues
113 results found
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Copyright details won't appear when CCC connections fail
Copyright information will fail to show on item records associated with copyright orders placed through the legacy CCC API if the API fails when checking for copyright order updates.
Bug# 20638
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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Pull slip printing may fail for items with "CCC Project" field values
Pull slip printing will fail for items that contain a value in the CCC Project (OrderHeader) field if there is any Rightsholder data in the Ares database. The following error will appear in the Client logs:
"ERROR AtlasSystems.Ares.Client.Printing.StacksSearchItemsPrintStrategy - An exception occurred while fetching Awaiting Stacks Searching items: Conversion failed when converting the nvarchar value '<CCCProjectValue>' to data type int."
Bug# 20299
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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CCC Status Updater process that runs when an item record is opened in the Ares Client may fail for Special Request orders
The CCC Status Updater process that runs when an item record is opened in the Ares Client may fail when checking for changes to items that required a Special Request copyright order and display an error in the Right and Terms fields. The CCC Project number and Marketplace link for the item will not display until the error is resolved.
Workaround: As of Ares Server v5.0.8, the Ares System Manager's CCC Status Updater process that runs nightly will resolve this error the next time it runs.
Bug# 19852
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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System Manager CCC Status Updater error when checking for changes to special request status
The CCC Status Updater service run by the Ares System Manager overnight may fail when checking for changes to special request orders placed in the Ares Client and will display the following error:
"An error prevented this process from running to completion."
Bug# 19678
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.8 Server Release on November 21st, 2022.
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Ares Client update notification can popup behind the Client startup screen
The notification that an Ares Client update is available can sometimes appear behind the initial startup loading screen, but cannot be clicked.
Bug# 16351
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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New values entered in the Pages and Students fields on the Copyright forms are not used
The Pages and Students fields are displayed as editable text fields for items selected on the Copyright forms, but any new values entered here will not be used when pricing or placing the copyright order for the item and will be overwritten with the default values present in those fields before adjustments were made.
Bug# 16348
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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History entries are not added for copyright orders created on the Item form
A history entry is not added when a copyright order is created from the Item form.
Bug# 16347
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Staff unable to log in when StaffPreviousPasswordCount customization key value is less than one
Setting the StaffPreviousPasswordCount customization key to 0 will prevent all staff from being able to log into their accounts.
Bug# 15241
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Annual License Costs are factored into Course Copyright Costs
The display for Course Copyright Costs does not filter out copyright fees for items covered by Annual Copyright License.
Bug# 15115
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Cloning items in the web interface does not always copy tags
Cloning items in the web interface only copies tags for the logged-in user instead of copying all course tags from the old course to the new course.
Ares v5.0
Bug# 13853
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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ItemTracking and ItemHistory tables broken in Ares 5.0 Custom Searches
When performing a custom search in Ares 5.0 using either the Items.ItemTracking or Items.ItemHistory table, the search fails and throws a "could not be bound" error in the logs.
Bug# 13163
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Creating a course through the LTI endpoint can fail if the user does not have an instructor role
Though a course may be created by either an instructor or proxy instructor through the LTI endpoint, an error will occur if the user only has proxy instructor status.
Bug# 11996
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Items uploaded through the Ares API are routed incorrectly in 5.0
Items uploaded through the API are being routed incorrectly. An item's documenttype is logged correctly, but not saved to the database until after routing occurs, which makes routing based on the documenttype impossible.
Bug# 9700
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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0 votes
Released on 25 January 2021 in the (5.0.2) Client Release
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Removing a proxy removes the associated user from all proxy courses they may be associated with
Scenario:
If a user named Gonzo was enrolled in one of the courses with instructor Cap.
If Cap was added as a Proxy Instructor for another course for Gonzo, and then Gonzo was enrolled as a proxyinstructor in all 5 of Cap's courses.
Then, a user Dwatson was added as a Proxy Instructor for Gonzo, and then Gonzo was enrolled as a proxy instructor in Dwatson's 2 courses. For a total of 7 courses.
Then when Cap was removed as a proxy instructor for Gonzo, this removed ALL of Gonzo's enrollments. Even though a sql query shows he is still…0 votesReleased on 25 January 2021 in the (5.0.2) Client Release
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0 votes
Released on 25 January 2021 in the (5.0.2) Client Release
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Batch item tags not receiving TagType value in db
Tagtype value isn't being assigned when created under the following circumstances:
-batch personal tags show in course info, but not show details
-batch instructor tags don't show in client
-batch tags don't save with a tagtype
-when manually assigning tagtype of 'Course' in SSMS tag then shows in client
-manually assigning tagtype of 'User' in SSMS tag then shows in webBug# 8794
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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0 votes
Released in Ares 5.0.2 Server Release
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0 votes
Released in the 5.0.1 Server Release
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Instructor tags field is not displaying in the Client
Both instructor and personal tags that are added via the web's batch tag editor feature only show on the webpages.
This is what we have found:
-Batch Instructor tags show on course info page and show details page
-Batch Personal tags show on the course info page, but not the show details page
-Tags added to items individually via the web do show in both course info and show details.Normally the only tags that show in the client are Instructor tags, but right now batch Instructor tags don't show in the client at all.
Bug# 8609
0 votesReleased on 25 January 2021 in the (5.0.2) Client Release
