Ares Known Issues
5 results found
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Invalid pages during CCC process - error dialog shows but no useful description
Repro Steps
- Make sure that you have CCC Credentials set up using the Customization Manager.
- Create a new item in the Ares Client. Don't include a page range or a page count.
- Click on the Copyright tab for the item.
- Use the search tools to get a list of records from the CCC
- Click on one of the records.
- Receive a message that the pages are invalid.
- Submit this form with a nonsensical value for the New Pages field, such as 12-0, 12-9999999999999999999, or 15-11 and submit the form.
You may receive the error in the client asking if you…
1 vote -
The CCCStatusUpdater requires student users to be in a couse when determining if student enrollment changed
The query in the CCCStatusUpdater run by System Manager to determine if enrollements differ from the copyright order requires student users to be in the course. Since the query is adding a where when the usertype is a student, any course that has no students are not included in the query causing the inner join to fail.
To reproduce, create an order with CCC in the Ares client. Update the course enrollment so that it differs. Ensure that the CopyrightCourseStudents is set to Enrolled Students. Have System Manager reprocess copyright by setting CCCStatusUpdateRunNow to Yes and restart the System Manager.1 votereleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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Copyright details won't appear when CCC connections fail
Copyright information will fail to show on item records associated with copyright orders placed through the legacy CCC API if the API fails when checking for copyright order updates.
Bug# 20638
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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CCC Status Updater process that runs when an item record is opened in the Ares Client may fail for Special Request orders
The CCC Status Updater process that runs when an item record is opened in the Ares Client may fail when checking for changes to items that required a Special Request copyright order and display an error in the Right and Terms fields. The CCC Project number and Marketplace link for the item will not display until the error is resolved.
Workaround: As of Ares Server v5.0.8, the Ares System Manager's CCC Status Updater process that runs nightly will resolve this error the next time it runs.
Bug# 19852
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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System Manager CCC Status Updater error when checking for changes to special request status
The CCC Status Updater service run by the Ares System Manager overnight may fail when checking for changes to special request orders placed in the Ares Client and will display the following error:
"An error prevented this process from running to completion."
Bug# 19678
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.8 Server Release on November 21st, 2022.