Aeon Known Issues
43 results found
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User Search on Activity Form returning wrong or incomplete results
The Aeon Client's Activity form doesn't account for compound search terms when matching first and last names in a username search. For example, a search for 'Von Neumann' would return results if Von was in the FirstName and Neumann was in the LastName but a search for 'Von Neumann' would not match if Von Neumann were both in the LastName.
Bug# 3959
0 votesReleased in Aeon 5.0.3
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Cloning request from queue grid causes error message
Staff would receive an error message when attempting to clone a request by clicking the arrow icon next to the 'Clone Request to Another User' button in the Client. In addition, the 'Clone and Finish' button would not grey out when it's not available for use.
Bug# 4541 & 4022
0 votesReleased in Aeon 5.0.3
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Validation error when importing a request form from a spreadsheet
When going to Open user -> Select "New Request From File" -> select "AeonUploadtemplate.xlsx" (see attached) -> import the file -> reopen the request
and importing issue would prompt a validation error if the Format, ServiceLevel, and/or ShippingOption fields were blank when importing a request from a spreadsheet. Aeon will now import those fields as NULL if they are left blank. See attached screenshot.Bug# 4369
0 votesReleased in Aeon 5.0.3
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Staff Templates no longer display changes in forms/grids
Field customizations made for staff templates were no longer displaying in the client
v4.1
Bug#42170 votes -
When entering a title with too many characters into the Title field the error message is too vague.
When uploading Requests from File, if title is over 255 characters, error message says:
"An error occurred when creating the requests: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details."Error should be more indicative of what the issue is so users can correct it.
0 votesreleased ·
AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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Excel fields that have been formatted but are blank create blank requests through file import
When requests are made from an Excel spreadsheet through the file import blank requests are created for formatted cells that have no content.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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ExternalRequests are not initializing Photoduplication requests
Request sent from ILLiad to Aeon as photoduplication requests are not initializing in Aeon.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.1 server update 11/26/18
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Request from File upload does not correctly convert Scheduled Date to local time zone
When uploading a file through the New Requests from File option, if the Scheduled Date field is filled in, it appears that the file is uploaded in GMT and then converted to the time zone of the client.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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Field Customizations are not reflected in Activity Requests grid
When removing or changing Field Customizations in the Aeon Staff Manager the changes are not reflected in the Activity Requests Grid in the Aeon Client
0 votesReleased in Aeon 5.0
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Can't create Activity Requests from file when more than one User is assigned to Activity
The request from file upload will fail if more than one user is associated with the activity.
0 votesreleased ·AdminKatie Gillespie
(Special Collections & Archives Program Manager, Atlas Systems, Inc.)
responded
Released with 4.0.4 client update 11/26/18
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Group By option is disabled on user search form
Search for user to open user list form.
Right-click on any column header and note disabled "Group By This Column" menu item.
Alternatively, right-click column header and select "Show Group By Box" then note that the inability to drag any columns into the box.Current work-around is to use the custom user search form which does allow grouping.
1 voteReleased in Aeon 5.0
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The Client unnecessarily checks to see if it's running on an Aeon server when updating.
When checking for updates, the Client checks a registry key to see if it's running on an Aeon server or a regular desktop. This used to be necessary when the Client apps were included in the server installer in order to determine which updater to download, but since the server and client installers were separated the Client should no longer differentiated these cases.
0 votesreleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Routing from Client addons does not work if the target queue is under a menu group.
Set up a Client addon that will route a request to a specific queue.
In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
When the addon tries to route, it will report an error indicating the queue doesn't exist.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Aeon 4.0.1
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Aeon forms can be shrunk a lot smaller than they should be able to
Present in: Main form, Activity form, Request form, User form.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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BillingCategory combobox is not anchored on user billing form
If you open the User form and resize it, the Billing Category dropdown does not reposition itself.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Date fields export as UTC when exporting data from a grid in the Aeon client
Repro Steps
1. Open the Aeon client and navigate to a grid that has date fields
2. Right click and Export the grid
3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Field customizations will not hide duplicate field names in grids.
Repro Steps
1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
2. Perform a request search from the main form.
3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Field customizations may not apply on some grids.
Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
2. Open the Client with that staff user.
3. Perform a basic user search from the main menu.
4. On the list of user search results, choose a field such as Username and drag it to a different position.
5. Close the Client, saving layout changes.
6. In Staff Manager, add a field customization to hide the field you selected.…1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.
Repro Steps
Open a user form and click on the proxies tab.
Perform a search using a single apostophe in the username or name field.
An application-level exception will be raised.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Client ignoring confirm exit dialog response when activity forms open
Repro Steps
Open an activity form in the client. Do not make any pending changes to the activity record
Close the main client form
Choose "No" on the Confirm Exit promptThe client will close .
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
