Aeon Known Issues
202 results found
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Creating requests from file fails when custom fields are included
Creating requests from a spreadsheet file in the Aeon Client will fail when user-defined custom fields are included in the spreadsheet.
Bug# 23597
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Appointment name can't be edited in the v5.1.8 Aeon Client
Edits to the name of an appointment will not be saved when attempting to make changes in the Aeon Client.
Note that this issue only affects Aeon Client v5.1.8.
Bug# 19121
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v5.2
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Email From Address and From Name values are not populated from template values when sending e-mails
When sending templated emails from the Aeon Client, the From Address and From Name are set to the default values in the LocalInfo Table or EmailFromAddress/EmailFromName customization keys instead of the values specified in the email template.
Bug# 13531
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v5.2
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Adding new lines to the web alerts breaks the alert
When adding carriage returns, it breaks the JSON parse.
Workaround: Use a <br> tag before starting a new line to ensure the alert will display properly.
v5.0
Bug# 72460 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v5.1
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The Client incorrectly deletes temporary files before updating to a new version.
This only affects an update from Aeon 4.0 to 4.0.1 etc. The client will not auto-update and staff will need to run the update manually.
1 votereleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Routing from Client addons does not work if the target queue is under a menu group.
Set up a Client addon that will route a request to a specific queue.
In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
When the addon tries to route, it will report an error indicating the queue doesn't exist.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Aeon 4.0.1
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1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Staff cannot cancel requests in the Aeon client if the cancellation reason is very long
If the default note in ReasonforCancellation is 255 characters long.
When cancelling an item, the Aeon client attempts to generate a History entry that reads:
Cancelled
for following reason: {Reason}; {DefaultNote}
which can be up to 439 characters long.
While the History table field is only 255 characters.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Sometimes MS Word will not close after the merge and print
This has not been easy to reproduce but we have a few examples of it happening. It seems to only be when "view merged document before printing" was unchecked.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Aeon forms can be shrunk a lot smaller than they should be able to
Present in: Main form, Activity form, Request form, User form.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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BillingCategory combobox is not anchored on user billing form
If you open the User form and resize it, the Billing Category dropdown does not reposition itself.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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The Aeon DLL does not correctly set more than one cookie at a time.
The AeonSessionID cookie is not being cleared when the user logged out. SetCookie should be modified to properly append cookies.
1 vote -
Payments with Authorize.net may fail if details contain certain characters.
Authorize.net appears to be encoding their responses in an extended latin character set such as Windows-1252. Our URL decoder assumes UTF-8 encoding and will error out when it's given an invalid code point such as %A0 (non-breaking space in 1252).
One way to trigger this is to provide a transaction description with two spaces in a row, where the second space will be encoded as a non-breaking space. Another way is to use extended ASCII characters in the user's first or last name, such as any vowel with a diacritic.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Check for version match is not using the VersionStaffManager key
The staff manager application is looking at the VersionCustomizationManager key to obtain current version instead of VersionStaffManager.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Date fields export as UTC when exporting data from a grid in the Aeon client
Repro Steps
1. Open the Aeon client and navigate to a grid that has date fields
2. Right click and Export the grid
3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Empty status div in Include_header_request.html
There is an empty status div in the Includeheaderrequest.html page left over from the <#STATUS> tag being moved on request forms. The div currently isn't serving a purpose.
1 vote -
Field customizations will not hide duplicate field names in grids.
Repro Steps
1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
2. Perform a request search from the main form.
3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Field customizations may not apply on some grids.
Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
2. Open the Client with that staff user.
3. Perform a basic user search from the main menu.
4. On the list of user search results, choose a field such as Username and drag it to a different position.
5. Close the Client, saving layout changes.
6. In Staff Manager, add a field customization to hide the field you selected.…1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Disavowing a new user displays a clearance warning indicating user is signed in
- Create a new user in the client & initialize the password
- Click Disavow user. A is displayed indicating the user is signed into a reading room despite just being created.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1