Aeon Known Issues
51 results found
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Group By option is disabled on user search form
Search for user to open user list form.
Right-click on any column header and note disabled "Group By This Column" menu item.
Alternatively, right-click column header and select "Show Group By Box" then note that the inability to drag any columns into the box.Current work-around is to use the custom user search form which does allow grouping.
1 voteReleased in Aeon 5.0
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Routing from Client addons does not work if the target queue is under a menu group.
Set up a Client addon that will route a request to a specific queue.
In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
When the addon tries to route, it will report an error indicating the queue doesn't exist.1 votereleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Aeon 4.0.1
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Aeon forms can be shrunk a lot smaller than they should be able to
Present in: Main form, Activity form, Request form, User form.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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BillingCategory combobox is not anchored on user billing form
If you open the User form and resize it, the Billing Category dropdown does not reposition itself.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Date fields export as UTC when exporting data from a grid in the Aeon client
Repro Steps
1. Open the Aeon client and navigate to a grid that has date fields
2. Right click and Export the grid
3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0.1
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Field customizations will not hide duplicate field names in grids.
Repro Steps
1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
2. Perform a request search from the main form.
3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Field customizations may not apply on some grids.
Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
2. Open the Client with that staff user.
3. Perform a basic user search from the main menu.
4. On the list of user search results, choose a field such as Username and drag it to a different position.
5. Close the Client, saving layout changes.
6. In Staff Manager, add a field customization to hide the field you selected.…1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.
Repro Steps
Open a user form and click on the proxies tab.
Perform a search using a single apostophe in the username or name field.
An application-level exception will be raised.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Client ignoring confirm exit dialog response when activity forms open
Repro Steps
Open an activity form in the client. Do not make any pending changes to the activity record
Close the main client form
Choose "No" on the Confirm Exit promptThe client will close .
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Bundle search does not work when bundle field is NULL
This happens because of a like comparison of the string '%%' against a NULL value.
This is going to be resolved with the ability to edit bundle name and description after creation feature.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in 4.0
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Identical Username - unhandled exception caused by primary key violation
One user can cause another to receive an error while creating a new user.
- Open 2 Aeon client windows.
- Navigate to the add new user form in both windows.
- Give both new users the same user ID.
- Save one, type a password, do not click OK.
- Save the other, give them a password, and click OK.
- Click OK on the password dialog created in step 4.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released
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Error occurs when using "Request For" control when not associated with any requests
Steps to reproduce:
- Open a user form for a user that has no requests.
- Switch to the requests tab
- Click the Request For ribbon button.
- Either double click with no selected researchers or activities or choose to clear an association.
Data Error: Incorrect syntax near ')'
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released
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Null username error occurs when using the Clone to Current User option from a request list
In Aeon Client v5.2.4, using the Clone to Current User button from a queue's request list will result in a pop-up error stating "An exception occurred while attempting to clone the selected requests: Value cannot be null. Parameter name: Username"
Workaround: Open an individual request and use the Clone to Current User option from the Request form or select the Clone to New User option from the request list and then select the current user's username from the search.
Bug# 26834
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Request callslips cannot be printed from an Activity record if custom fields are defined
Using the Print Callslips button on an Activity record results in an "invalid merge field" error if any custom fields are defined in the CustomFieldDefinitions table.
Bug# 26639
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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System alerts in Aeon Client do not check for emails with the Appointment EmailType
Emails with the EmailType “Appointment” do not display in the System section of the Aeon Client dashboard.
Bug# 26272
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Invalid End Date can be entered on the Appointment form in Aeon Client
Manually confirming or unconfirming an appointment via the Appointment form in the Aeon Client will save any other changes made to the information on the form without enforcing data validation, which can lead to the following error loading appointments in the Client if an invalid End Date was entered and saved:
“Error refreshing appointments
Error in the End mapping
Some appointments could not be loaded. Please contact support.”Bug# 26376
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Client v5.2.4.
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Aeon Client throws error loading appointments if the casing for a username is inconsistent between the User record and Appointment record
If a username uses different casings in the database between the User record and an Appointment record for that user, this will cause an error when loading the appointment calendar in the Aeon Client that states: "Error in the PreferredName mapping."
This mismatch can happen if:
1. A request is cloned to a user via the Clone Request to Another User option in the Aeon Client and a different casing for their username is typed into the Username field on the closing interface.
2. An appointment is then created for that user from the cloned request using the different username…0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Server v5.2.6/Aeon Client v5.2.4.
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Creating requests from file fails when custom fields are included
Creating requests from a spreadsheet file in the Aeon Client will fail when user-defined custom fields are included in the spreadsheet.
Bug# 23597
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Applying service packages to photoduplication requests causes errors
Global service packages cannot be applied to photoduplication requests in the Aeon Client and will result in an error. Non-global service packages may also result in an error when applied.
Workaround: Apply a global service package to trigger the error, then apply a non-global service package to the request. This will allow the non-global service package to be applied. There is currently no workaround for applying global service packages to requests.
Aeon 5.2.
Bug# 23473
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Color contrast issues on the Aeon Options form when using certain skins
The panel on the left of the Options form in the Aeon Client does not change color based on the Client skin selected and the links on the Resources tab have poor color contrast when using the Office 2016 Dark skin.
Bug# 22246
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
