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3 results found

  1. <#Request.CancelNote> does not populate in ItemCancellation emails from template

    The <#Request.CancelNote> element does not populate in item cancellation emails and displays as empty space within the email.

    Workaround: Use <#Request.ReasonForCancellation> in the email template instead of <#Request.CancelNote>

    Aeon 5.2

    Bug# 22789

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  2. Email routing allows requests to be routed to incorrect state codes

    Email routing allows activity requests to be routed into non-activity queues and internal routing controls will not be applied to move the request into the proper activity queue.

    Bug# 21755

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  3. Email subject encoding can fail for non-ASCII characters

    Encoding for the subject line of an email sent from Aeon can fail if it contains non-ASCII characters.

    Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters

    Bug# 19548

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