Aeon Known Issues
3 results found
<#Request.CancelNote> does not populate in ItemCancellation emails from template
The <#Request.CancelNote> element does not populate in item cancellation emails and displays as empty space within the email.
Workaround: Use <#Request.ReasonForCancellation> in the email template instead of <#Request.CancelNote>
Bug# 227890 votes
Email routing allows requests to be routed to incorrect state codes
Email routing allows activity requests to be routed into non-activity queues and internal routing controls will not be applied to move the request into the proper activity queue.
Bug# 217550 votes
Email subject encoding can fail for non-ASCII characters
Encoding for the subject line of an email sent from Aeon can fail if it contains non-ASCII characters.
Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters
Bug# 195480 votes