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51 results found

  1. Creating requests from file fails when custom fields are included

    Creating requests from a spreadsheet file in the Aeon Client will fail when user-defined custom fields are included in the spreadsheet.

    Bug# 23597

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    1 comment  ·  Staff Client  ·  Admin →

  2. Appointment name can't be edited in the v5.1.8 Aeon Client

    Edits to the name of an appointment will not be saved when attempting to make changes in the Aeon Client.

    Note that this issue only affects Aeon Client v5.1.8.

    Bug# 19121

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    1 comment  ·  Staff Client  ·  Admin →

  3. Routing from Client addons does not work if the target queue is under a menu group.

    Set up a Client addon that will route a request to a specific queue.
    In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
    When the addon tries to route, it will report an error indicating the queue doesn't exist.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  4. Aeon forms can be shrunk a lot smaller than they should be able to

    Present in: Main form, Activity form, Request form, User form.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  5. BillingCategory combobox is not anchored on user billing form

    If you open the User form and resize it, the Billing Category dropdown does not reposition itself.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  6. Date fields export as UTC when exporting data from a grid in the Aeon client

    Repro Steps
    1. Open the Aeon client and navigate to a grid that has date fields
    2. Right click and Export the grid
    3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  7. Field customizations will not hide duplicate field names in grids.

    Repro Steps
    1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
    2. Perform a request search from the main form.
    3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  8. Field customizations may not apply on some grids.

    Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
    1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
    2. Open the Client with that staff user.
    3. Perform a basic user search from the main menu.
    4. On the list of user search results, choose a field such as Username and drag it to a different position.
    5. Close the Client, saving layout changes.
    6. In Staff Manager, add a field customization to hide the field you selected.…

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  9. Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.

    Repro Steps
    Open a user form and click on the proxies tab.
    Perform a search using a single apostophe in the username or name field.
    An application-level exception will be raised.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  10. Client ignoring confirm exit dialog response when activity forms open

    Repro Steps
    Open an activity form in the client. Do not make any pending changes to the activity record
    Close the main client form
    Choose "No" on the Confirm Exit prompt

    The client will close .

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  11. Bundle search does not work when bundle field is NULL

    This happens because of a like comparison of the string '%%' against a NULL value.

    This is going to be resolved with the ability to edit bundle name and description after creation feature.

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  12. Identical Username - unhandled exception caused by primary key violation

    One user can cause another to receive an error while creating a new user.

    1. Open 2 Aeon client windows.
    2. Navigate to the add new user form in both windows.
    3. Give both new users the same user ID.
    4. Save one, type a password, do not click OK.
    5. Save the other, give them a password, and click OK.
    6. Click OK on the password dialog created in step 4.
    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  13. Error occurs when using "Request For" control when not associated with any requests

    Steps to reproduce:

    1. Open a user form for a user that has no requests.
    2. Switch to the requests tab
    3. Click the Request For ribbon button.
    4. Either double click with no selected researchers or activities or choose to clear an association.

    Data Error: Incorrect syntax near ')'

    1 vote

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    0 comments  ·  Staff Client  ·  Admin →

  14. Null username error occurs when using the Clone to Current User option from a request list

    In Aeon Client v5.2.4, using the Clone to Current User button from a queue's request list will result in a pop-up error stating "An exception occurred while attempting to clone the selected requests: Value cannot be null. Parameter name: Username"

    Workaround: Open an individual request and use the Clone to Current User option from the Request form or select the Clone to New User option from the request list and then select the current user's username from the search.

    Bug# 26834

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    0 comments  ·  Staff Client  ·  Admin →

  15. Request callslips cannot be printed from an Activity record if custom fields are defined

    Using the Print Callslips button on an Activity record results in an "invalid merge field" error if any custom fields are defined in the CustomFieldDefinitions table.

    Bug# 26639

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    0 comments  ·  Staff Client  ·  Admin →

  16. System alerts in Aeon Client do not check for emails with the Appointment EmailType

    Emails with the EmailType “Appointment” do not display in the System section of the Aeon Client dashboard.

    Bug# 26272

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    0 comments  ·  Staff Client  ·  Admin →

  17. Invalid End Date can be entered on the Appointment form in Aeon Client

    Manually confirming or unconfirming an appointment via the Appointment form in the Aeon Client will save any other changes made to the information on the form without enforcing data validation, which can lead to the following error loading appointments in the Client if an invalid End Date was entered and saved:

    “Error refreshing appointments
    Error in the End mapping
    Some appointments could not be loaded. Please contact support.”

    Bug# 26376

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    0 comments  ·  Staff Client  ·  Admin →

  18. Aeon Client throws error loading appointments if the casing for a username is inconsistent between the User record and Appointment record

    If a username uses different casings in the database between the User record and an Appointment record for that user, this will cause an error when loading the appointment calendar in the Aeon Client that states: "Error in the PreferredName mapping."

    This mismatch can happen if:
    1. A request is cloned to a user via the Clone Request to Another User option in the Aeon Client and a different casing for their username is typed into the Username field on the closing interface.
    2. An appointment is then created for that user from the cloned request using the different username…

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    0 comments  ·  Staff Client  ·  Admin →

  19. Applying service packages to photoduplication requests causes errors

    Global service packages cannot be applied to photoduplication requests in the Aeon Client and will result in an error. Non-global service packages may also result in an error when applied.

    Workaround: Apply a global service package to trigger the error, then apply a non-global service package to the request. This will allow the non-global service package to be applied. There is currently no workaround for applying global service packages to requests.

    Aeon 5.2.

    Bug# 23473

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    0 comments  ·  Staff Client  ·  Admin →

  20. Color contrast issues on the Aeon Options form when using certain skins

    The panel on the left of the Options form in the Aeon Client does not change color based on the Client skin selected and the links on the Resources tab have poor color contrast when using the Office 2016 Dark skin.

    Bug# 22246

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    0 comments  ·  Staff Client  ·  Admin →
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