Aeon Known Issues

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  1. Routing from Client addons does not work if the target queue is under a menu group.

    Set up a Client addon that will route a request to a specific queue.
    In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
    When the addon tries to route, it will report an error indicating the queue doesn't exist.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Aeon forms can be shrunk a lot smaller than they should be able to

    Present in: Main form, Activity form, Request form, User form.

    1 vote
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  3. BillingCategory combobox is not anchored on user billing form

    If you open the User form and resize it, the Billing Category dropdown does not reposition itself.

    1 vote
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  4. Date fields export as UTC when exporting data from a grid in the Aeon client

    Repro Steps
    1. Open the Aeon client and navigate to a grid that has date fields
    2. Right click and Export the grid
    3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time

    1 vote
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  5. Field customizations will not hide duplicate field names in grids.

    Repro Steps
    1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
    2. Perform a request search from the main form.
    3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.

    1 vote
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  6. Field customizations may not apply on some grids.

    Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
    1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
    2. Open the Client with that staff user.
    3. Perform a basic user search from the main menu.
    4. On the list of user search results, choose a field such as Username and drag it to a different position.
    5. Close the Client, saving layout changes.
    6. In Staff Manager, add a field customization to hide the field you selected. …

    1 vote
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  7. Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.

    Repro Steps
    Open a user form and click on the proxies tab.
    Perform a search using a single apostophe in the username or name field.
    An application-level exception will be raised.

    1 vote
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  8. Client ignoring confirm exit dialog response when activity forms open

    Repro Steps
    Open an activity form in the client. Do not make any pending changes to the activity record
    Close the main client form
    Choose "No" on the Confirm Exit prompt

    The client will close .

    1 vote
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  9. Bundle search does not work when bundle field is NULL

    This happens because of a like comparison of the string '%%' against a NULL value.

    This is going to be resolved with the ability to edit bundle name and description after creation feature.

    1 vote
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  10. Identical Username - unhandled exception caused by primary key violation

    One user can cause another to receive an error while creating a new user.


    1. Open 2 Aeon client windows.

    2. Navigate to the add new user form in both windows.

    3. Give both new users the same user ID.

    4. Save one, type a password, do not click OK.

    5. Save the other, give them a password, and click OK.

    6. Click OK on the password dialog created in step 4.

    1 vote
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  11. Error occurs when using "Request For" control when not associated with any requests

    Steps to reproduce:


    1. Open a user form for a user that has no requests.

    2. Switch to the requests tab

    3. Click the Request For ribbon button.

    4. Either double click with no selected researchers or activities or choose to clear an association.

    Data Error: Incorrect syntax near ')'

    1 vote
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  12. When entering a title with too many characters into the Title field the error message is too vague.

    When uploading Requests from File, if title is over 255 characters, error message says:
    "An error occurred when creating the requests: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details."

    Error should be more indicative of what the issue is so users can correct it.

    0 votes
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  13. Excel fields that have been formatted but are blank create blank requests through file import

    When requests are made from an Excel spreadsheet through the file import blank requests are created for formatted cells that have no content.

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  14. ExternalRequests are not initializing Photoduplication requests

    Request sent from ILLiad to Aeon as photoduplication requests are not initializing in Aeon.

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    2 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. Request from File upload does not correctly convert Scheduled Date to local time zone

    When uploading a file through the New Requests from File option, if the Scheduled Date field is filled in, it appears that the file is uploaded in GMT and then converted to the time zone of the client.

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  16. Field Customizations are not reflected in Activity Requests grid

    When removing or changing Field Customizations in the Aeon Staff Manager the changes are not reflected in the Activity Requests Grid in the Aeon Client

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  17. Can't create Activity Requests from file when more than one User is assigned to Activity

    The request from file upload will fail if more than one user is associated with the activity.

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  18. Group By option is disabled on user search form

    Search for user to open user list form.
    Right-click on any column header and note disabled "Group By This Column" menu item.
    Alternatively, right-click column header and select "Show Group By Box" then note that the inability to drag any columns into the box.

    Current work-around is to use the custom user search form which does allow grouping.

    1 vote
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  19. The Client unnecessarily checks to see if it's running on an Aeon server when updating.

    When checking for updates, the Client checks a registry key to see if it's running on an Aeon server or a regular desktop. This used to be necessary when the Client apps were included in the server installer in order to determine which updater to download, but since the server and client installers were separated the Client should no longer differentiated these cases.

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