Skip to content

Aeon Known Issues

← Atlas Systems

Search known issues

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

41 results found

  1. Appointment name can't be edited in the v5.1.8 Aeon Client

    Edits to the name of an appointment will not be saved when attempting to make changes in the Aeon Client.

    Note that this issue only affects Aeon Client v5.1.8.

    Bug# 19121

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Staff Client  ·  Admin →

  2. Routing from Client addons does not work if the target queue is under a menu group.

    Set up a Client addon that will route a request to a specific queue.
    In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
    When the addon tries to route, it will report an error indicating the queue doesn't exist.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  3. Aeon forms can be shrunk a lot smaller than they should be able to

    Present in: Main form, Activity form, Request form, User form.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  4. BillingCategory combobox is not anchored on user billing form

    If you open the User form and resize it, the Billing Category dropdown does not reposition itself.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  5. Date fields export as UTC when exporting data from a grid in the Aeon client

    Repro Steps
    1. Open the Aeon client and navigate to a grid that has date fields
    2. Right click and Export the grid
    3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  6. Field customizations will not hide duplicate field names in grids.

    Repro Steps
    1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
    2. Perform a request search from the main form.
    3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  7. Field customizations may not apply on some grids.

    Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
    1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
    2. Open the Client with that staff user.
    3. Perform a basic user search from the main menu.
    4. On the list of user search results, choose a field such as Username and drag it to a different position.
    5. Close the Client, saving layout changes.
    6. In Staff Manager, add a field customization to hide the field you selected.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  8. Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.

    Repro Steps
    Open a user form and click on the proxies tab.
    Perform a search using a single apostophe in the username or name field.
    An application-level exception will be raised.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  9. Client ignoring confirm exit dialog response when activity forms open

    Repro Steps
    Open an activity form in the client. Do not make any pending changes to the activity record
    Close the main client form
    Choose "No" on the Confirm Exit prompt

    The client will close .

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  10. Bundle search does not work when bundle field is NULL

    This happens because of a like comparison of the string '%%' against a NULL value.

    This is going to be resolved with the ability to edit bundle name and description after creation feature.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  11. Identical Username - unhandled exception caused by primary key violation

    One user can cause another to receive an error while creating a new user.

    1. Open 2 Aeon client windows.
    2. Navigate to the add new user form in both windows.
    3. Give both new users the same user ID.
    4. Save one, type a password, do not click OK.
    5. Save the other, give them a password, and click OK.
    6. Click OK on the password dialog created in step 4.
    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  12. Error occurs when using "Request For" control when not associated with any requests

    Steps to reproduce:

    1. Open a user form for a user that has no requests.
    2. Switch to the requests tab
    3. Click the Request For ribbon button.
    4. Either double click with no selected researchers or activities or choose to clear an association.

    Data Error: Incorrect syntax near ')'

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  13. Formatting error in Aeon Client log entry when user is set to away

    The following formatting error will appear in the Aeon Client log when a user signed into a reading room is set to away:

    INFO AtlasSystems.Aeon.FormDashboard - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Setting user {)} to away.</format><args>{username}</args></log4net.Error>

    Bug# 19730

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  14. Aeon Client Options form controls are incorrectly aligned

    The controls located within the Aeon Options form in the Aeon Client are not aligned properly within the borders of each section of options on this screen.

    Bug# 18418

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  15. Aeon Client dashboard does not properly handle database connection errors

    The Aeon Client dashboard will correctly catch database connection errors, but will then attempt to use the connection, which causes an additional error.

    Bug# 17093

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  16. Multithreading error during Aeon Client dashboard refresh

    The following error can sometimes occur in the Aeon Client logs upon a dashboard refresh and may lead to Client slowness:

    ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
    System.InvalidOperationException: A multithreading issue is detected. The DevExpress.Data.CurrencyDataController.DisableThreadingProblemsDetection option allows you to disable the exception, but it does not resolve the underlying issue.
    ManagedThreadId: 20; ThreadName: ''

    Bug# 16762

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  17. Custom fields are highlighted yellow when added to a custom tab group in the Aeon Client

    Custom fields defined in the Aeon Customization Manager's CustomFieldDefinitions table will display highlighted yellow if added to a custom tab group created on a form in the Aeon Client.

    Bug# 15993

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  18. Leaving FutureRoutingDays customization key blank causes errors

    If the FutureRoutingDays customization key value is blank, the following error will occur when attempting to import requests from file:

    ERROR AtlasSystems.Aeon.FormCreateRequests - An error occurred when creating the requests: Input string was not in a correct format.

    Bug# 15791

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  19. Appointments can't be saved using the request form's appointment control if system time zone is UTC

    If the system time zone is set to UTC, the following error is logged when attempting to save an appointment with the appointment control on the request form:

    ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
    System.ArgumentException: The conversion could not be completed because the supplied DateTime did not have the Kind property set correctly. For example, when the Kind property is DateTimeKind.Local, the source time zone must be TimeZoneInfo.Local.

    Note: This only applies to the system time zone labeled simply as "Coordinated Universal Time," and not other time zones with no UTC offset. It does not occur when both…

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →

  20. Errors that prevent the appointment scheduling tool from loading also affect other areas of the Client

    If an error prevents the appointment scheduling tool in the Client from loading, this will also cause other areas of the Client to become unusable until the underlying error is resolved.

    Bug# 15330

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →
← Previous 1 3

Aeon Known Issues

Categories

Feedback and Knowledge Base

(thinking…)