Aeon Known Issues

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. The Client incorrectly deletes temporary files before updating to a new version.

    This only affects an update from Aeon 4.0 to 4.0.1 etc. The client will not auto-update and staff will need to run the update manually.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Check for version match is not using the VersionStaffManager key

    The staff manager application is looking at the VersionCustomizationManager key to obtain current version instead of VersionStaffManager.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adding a New Billing Default in Customization Manager generates an Unhandled Exception


    1. Navigate to the Billing Defaults tab in Customization Manager

    2. Add a new Billing Default

    3. Fill in at least one column, but leave at least one of these three fields blank
      a. Billing Category
      b. Billing Context
      c. Billing Type

    4. Click on the Service Packages tab

    5. Anerror window will appear. Select Yes

    6. The Billing Defaults tab will disappear and the error dialog will show up again. Select Yes

    7. Click on the Billing Defaults tab

    8. The error dialog will show again. Select Yes

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adding/Editing Service Packages and Billing Defaults in the Customization Manager

    The Service Package Details view does not show a corresponding Type or Context for any recently added Billing Category until you click the Refresh button in the top corner. Additionally, editing the Billing Context or Billing Type of a Billing Category causes the Service Package Details view to display information that is outdated.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customization Manager fails when viewing routing that has new queues

    Steps to Reproduce:
    1. Open Customization Manager and view the Queues tab & Routing tab. Leave this instance open.
    2. Open another instance of Customization Manager to add a new queue and a routing rule that uses the new queue. This step can also be done by adding the records directly in SQL.
    3. In the Customization Manager instance from step 1, switch back to the Routing tab and the error will appear since the new queue is not known.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →

Feedback and Knowledge Base