Ares Known Issues
113 results found
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System Manager CCC Status Updater error when checking for changes to special request status The CCC Status Updater service run by the Ares System Manager overnight may fail when checking for changes to special request orders placed in the Ares Client and will display the following error:
"An error prevented this process from running to completion."
Bug# 19678
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.8 Server Release on November 21st, 2022.
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Ares Client update notification can popup behind the Client startup screen The notification that an Ares Client update is available can sometimes appear behind the initial startup loading screen, but cannot be clicked.
Bug# 16351
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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New values entered in the Pages and Students fields on the Copyright forms are not used The Pages and Students fields are displayed as editable text fields for items selected on the Copyright forms, but any new values entered here will not be used when pricing or placing the copyright order for the item and will be overwritten with the default values present in those fields before adjustments were made.
Bug# 16348
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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History entries are not added for copyright orders created on the Item form A history entry is not added when a copyright order is created from the Item form.
Bug# 16347
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Staff unable to log in when StaffPreviousPasswordCount customization key value is less than one Setting the StaffPreviousPasswordCount customization key to 0 will prevent all staff from being able to log into their accounts.
Bug# 15241
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Annual License Costs are factored into Course Copyright Costs The display for Course Copyright Costs does not filter out copyright fees for items covered by Annual Copyright License.
Bug# 15115
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Creating a course through the LTI endpoint can fail if the user does not have an instructor role Though a course may be created by either an instructor or proxy instructor through the LTI endpoint, an error will occur if the user only has proxy instructor status.
Bug# 11996
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Items uploaded through the Ares API are routed incorrectly in 5.0 Items uploaded through the API are being routed incorrectly. An item's documenttype is logged correctly, but not saved to the database until after routing occurs, which makes routing based on the documenttype impossible.
Bug# 9700
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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0 votes
Released on 25 January 2021 in the (5.0.2) Client Release
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Removing a proxy removes the associated user from all proxy courses they may be associated with Scenario:
If a user named Gonzo was enrolled in one of the courses with instructor Cap.
If Cap was added as a Proxy Instructor for another course for Gonzo, and then Gonzo was enrolled as a proxyinstructor in all 5 of Cap's courses.
Then, a user Dwatson was added as a Proxy Instructor for Gonzo, and then Gonzo was enrolled as a proxy instructor in Dwatson's 2 courses. For a total of 7 courses.
Then when Cap was removed as a proxy instructor for Gonzo, this removed ALL of Gonzo's enrollments. Even though a sql query shows he is still…0 votesReleased on 25 January 2021 in the (5.0.2) Client Release
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0 votes
Released on 25 January 2021 in the (5.0.2) Client Release
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Batch item tags not receiving TagType value in db Tagtype value isn't being assigned when created under the following circumstances:
-batch personal tags show in course info, but not show details
-batch instructor tags don't show in client
-batch tags don't save with a tagtype
-when manually assigning tagtype of 'Course' in SSMS tag then shows in client
-manually assigning tagtype of 'User' in SSMS tag then shows in webBug# 8794
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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0 votes
Released in Ares 5.0.2 Server Release
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0 votes
Released in the 5.0.1 Server Release
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Item to be incorrectly routed to the status of "Item Submitted via Cloned Course" Cloning items in the web would cause the original item to be incorrectly routed to the status of "Item Submitted via Cloned Course".
Bug# 8255
0 votesFixed in Ares 5.0.1 Server Release
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New Staff Users unable to log in When a new staff user is created in the Staff Manager, their password is not saved in the correct format. This means that the user will be unable to log in to any of the Ares client apps.
Workaround: Have a staff user change that user's password in the staff manager. This will cause it to be saved correctly, so they'll be able to log in.
Bug# 8307
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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Invalid start date error In CreateNewCourse of main.pas, there is code using the FSemester values before the FSemester.Name has been set causing log statements to show invalid start date. The use of FSemester.StartDate and FSemester.StopDate shouldn't be used until FSemester.Name has been set.
Bug# 7394
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the Ares 5.0.4 LTI 1.3 & CCC Point Release
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0 votes
Released in 5.0.1
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Bulk Item Editing validation out of memory error Out of memory error when using the ValidateTransformation method on the Bulk Edit Items form when generating a very large query (effectively, SELECT * FROM Items).
Bug# 5779
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Ares 5.0.
