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4 results found

  1. Error message appears in Ares Client when CopyrightMethod and CCCUsername are set to certain values

    Beginning with Ares v5.0.9, an "Error Saving Copyright Information" message box prompt will appear after logging into the Ares Client when the CopyrightMethod customization key is set to "AlternateProvider" and the CCCUsername customization key contains a value.

    Workaround: Set the CopyrightMethod customization key to "None" or clear out the value in the CCCUsername customization key.

    Bug# 27929

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  2. CCC order cost calculated incorrectly when CopyrightCourseStudents is "Ares Students"

    When the CopyrightCourseStudents customization key is set to "Ares Students," whenever a CCC order is estimated, the estimated cost will be based on the correct number of students but when the order is submitted, the value in the CopyrightDefaultStudents customization key will be used to calculate the cost instead.

    Bug# 21218

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  3. Changing processing location breaks CCC copyright searching

    Using the "Change Processing Site" option from the main menu in the Ares Client will break CCC searching for all processing locations until the Client has been closed and restarted.

    Workaround: Close the Ares Client and log into the new processing location instead of using the "Change Processing Site" feature.

    Bug# 19899

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  4. Setting the CopyrightMethod key to "AlternateProvider" may trigger CCC error messages

    A null username error may display in the Ares Client when performing copyright searches if the CopyrightMethod customization key in the Ares Customization Manager is set to AlternateProvider, even if valid CCC account credentials are configured in the Customization Manager.

    Workaround: Set the CopyrightMethod key to CCC

    Bug# 19260

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