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113 results found

  1. System Manager CCC Status Updater error when checking for changes to special request status

    The CCC Status Updater service run by the Ares System Manager overnight may fail when checking for changes to special request orders placed in the Ares Client and will display the following error:

    "An error prevented this process from running to completion."

    Bug# 19678

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    0 comments  ·  Copyright  ·  Admin →

  2. Ares Client update notification can popup behind the Client startup screen

    The notification that an Ares Client update is available can sometimes appear behind the initial startup loading screen, but cannot be clicked.

    Bug# 16351

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    0 comments  ·  Staff Client  ·  Admin →

  3. New values entered in the Pages and Students fields on the Copyright forms are not used

    The Pages and Students fields are displayed as editable text fields for items selected on the Copyright forms, but any new values entered here will not be used when pricing or placing the copyright order for the item and will be overwritten with the default values present in those fields before adjustments were made.

    Bug# 16348

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    0 comments  ·  Staff Client  ·  Admin →

  4. History entries are not added for copyright orders created on the Item form

    A history entry is not added when a copyright order is created from the Item form.

    Bug# 16347

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    0 comments  ·  Staff Client  ·  Admin →

  5. Staff unable to log in when StaffPreviousPasswordCount customization key value is less than one

    Setting the StaffPreviousPasswordCount customization key to 0 will prevent all staff from being able to log into their accounts.

    Bug# 15241

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    0 comments  ·  Staff Client  ·  Admin →

  6. Annual License Costs are factored into Course Copyright Costs

    The display for Course Copyright Costs does not filter out copyright fees for items covered by Annual Copyright License.

    Bug# 15115

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    0 comments  ·  Staff Client  ·  Admin →

  7. Creating a course through the LTI endpoint can fail if the user does not have an instructor role

    Though a course may be created by either an instructor or proxy instructor through the LTI endpoint, an error will occur if the user only has proxy instructor status.

    Bug# 11996

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    0 comments  ·  Course Management Systems  ·  Admin →

  8. Items uploaded through the Ares API are routed incorrectly in 5.0

    Items uploaded through the API are being routed incorrectly. An item's documenttype is logged correctly, but not saved to the database until after routing occurs, which makes routing based on the documenttype impossible.

    Bug# 9700

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    0 comments  ·  Ares API  ·  Admin →

  9. Can't add items from a Processing Location that is not also a Pickup Location

    Bug# 9809

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    0 comments  ·  Staff Client  ·  Admin →

  10. Removing a proxy removes the associated user from all proxy courses they may be associated with

    Scenario:

    If a user named Gonzo was enrolled in one of the courses with instructor Cap.
    If Cap was added as a Proxy Instructor for another course for Gonzo, and then Gonzo was enrolled as a proxyinstructor in all 5 of Cap's courses.
    Then, a user Dwatson was added as a Proxy Instructor for Gonzo, and then Gonzo was enrolled as a proxy instructor in Dwatson's 2 courses. For a total of 7 courses.
    Then when Cap was removed as a proxy instructor for Gonzo, this removed ALL of Gonzo's enrollments. Even though a sql query shows he is still…

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    0 comments  ·  Staff Client  ·  Admin →

  11. Cloning a course with no users generates an error

    Bug# 10054

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    0 comments  ·  Staff Client  ·  Admin →

  12. Batch item tags not receiving TagType value in db

    Tagtype value isn't being assigned when created under the following circumstances:

    -batch personal tags show in course info, but not show details
    -batch instructor tags don't show in client
    -batch tags don't save with a tagtype
    -when manually assigning tagtype of 'Course' in SSMS tag then shows in client
    -manually assigning tagtype of 'User' in SSMS tag then shows in web

    Bug# 8794

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    0 comments  ·  Database  ·  Admin →

  13. creating courses via the Course and User Load batch processing would not account for multiple instructors when creating the dictionaries of

    Bug# 8588

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    0 comments  ·  Course and User Loads  ·  Admin →

  14. The query to set instructor display name can time out during updates

    Bug# 8600

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    0 comments  ·  Installation/Update  ·  Admin →

  15. Item to be incorrectly routed to the status of "Item Submitted via Cloned Course"

    Cloning items in the web would cause the original item to be incorrectly routed to the status of "Item Submitted via Cloned Course".

    Bug# 8255

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    0 comments  ·  Staff Client  ·  Admin →

  16. New Staff Users unable to log in

    When a new staff user is created in the Staff Manager, their password is not saved in the correct format. This means that the user will be unable to log in to any of the Ares client apps.

    Workaround: Have a staff user change that user's password in the staff manager. This will cause it to be saved correctly, so they'll be able to log in.

    Bug# 8307

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    0 comments  ·  Staff Manager  ·  Admin →

  17. Invalid start date error

    In CreateNewCourse of main.pas, there is code using the FSemester values before the FSemester.Name has been set causing log statements to show invalid start date. The use of FSemester.StartDate and FSemester.StopDate shouldn't be used until FSemester.Name has been set.

    Bug# 7394

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    0 comments  ·  Web Service  ·  Admin →

  18. After applying a shared list, instructors are redirected to a blank screen

    Bug# 7059

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    0 comments  ·  Web Service  ·  Admin →

  19. Bulk Item Editing validation out of memory error

    Out of memory error when using the ValidateTransformation method on the Bulk Edit Items form when generating a very large query (effectively, SELECT * FROM Items).

    Bug# 5779

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    0 comments  ·  Staff Client  ·  Admin →

  20. Shared list only adds the first item in the web and logs a DLL error

    Bug# 5666

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    0 comments  ·  Web Service  ·  Admin →
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