Aeon Known Issues
92 results found
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Email routing allows requests to be routed to incorrect state codes
Email routing allows activity requests to be routed into non-activity queues and internal routing controls will not be applied to move the request into the proper activity queue.
Bug# 21755
0 votes -
JavaScript console error may occur when using the appointment scheduling web interface
After typing a date manually into the Appointment Date text field on a web request form, pressing the TAB key or clicking the mouse to move focus elsewhere will return a JavaScript console error in the web browser.
Bug# 19926
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Cannot properly focus appointment calendar under certain conditions with keyboard controls
After typing a date manually into the Appointment Date text field on the Aeon web pages, pressing the TAB key will not properly bring focus on the calendar date picker and it will not be possible to operate the date picker with keyboard controls until pressing TAB key one more time and then SHIFT+TABing back into the calendar.
Bug# 19925
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The Save for Later button on the EAD Request form may submit requests for processing
When the SubmitEadRequestsUpToRequestLimit customization key is set to Yes, using the Save for Later button on the EAD request form submits the request for processing instead of saving it for user review. As a result, requests can bypass the appointment requirement.
Bug# 21000
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Aeon Client crashes on first load of addon from a network location
The Aeon Client will crash upon first startup if addons are loaded from a network location (i.e., when the My Documents folder on the workstation is hosted in a network location such as OneDrive).
Workaround: Open the My Documents folder in File Explorer before starting Aeon.
Bug# 20962
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Aeon Options form displays incorrect version numbers for Staff and Customization Managers
The version numbers for the Staff and Customization Managers displayed on the Resources tab of the Aeon Options form in the Aeon Client are incorrect.
Bug# 19887
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Duration of a booked appointment can't be shortened for reading rooms configured with a single seat
Attempting to shorten the duration of an existing appointment booked in a reading room configured with only a single seat on the web will return a "No appointment availability for this start and stop time" error.
Bug# 19849
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Email subject encoding can fail for non-ASCII characters
Encoding for the subject line of an email sent from Aeon can fail if it contains non-ASCII characters.
Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters
Bug# 19548
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Set Default (Local Machine) option in SQL Alias Manager v1.3.2 may fail due to permissions issue
Staff with local admin privileges on their desktops or VMs are unable to successfully use the Set Default (Local Machine) option with SQL Alias Manager v1.3.2 without also requiring Full Control privileges on the folder where the DBCs reside, which causes issues in shared environments.
Bug# 18747
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Force password reset option may fail in certain cases
If the WebAuthType key is set to RemoteAuth in the Customization Manager and the force password reset option is toggled for a user using Aeon Authentication, the user will not be prompted to change their password upon logging in if the Aeon Authentication checkbox is not checked on the user record.
Bug# 18390
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Appointment scheduling web calendar is not properly formatted for screen reader navigation
The HTML tables used to format the appointment scheduling calendar on the web are improperly formatted and cause navigation issues for screen reader users.
Backlog# 18519
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Using the <#OPTION> tag with a CustomDropDown group requires the group name to match the target field name
CustomDropDown group selections displayed on web forms using the <#OPTION> tag can only be saved to a field with a name matching that of the CustomDropDown group name.
Bug# 17407
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Checkboxes generated with the Aeon <#OPTION> tag will save data in an incorrect format
Using the <#OPTION> tag to generate a group of checkbox selections for a CustomDropDown group on the web will cause the data selected to be saved with a comma prepended to each value.
Bug# 17406
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Submission of XML/HTML tags in EAD requests will cause errors
If POSTed data from an EAD request contains an XML/HTML tag, the Aeon server will respond with a 500 error message.
Bug# 17275
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An explanation is not displayed when attempting to delete a custom queue that can't be deleted
Attempting to delete a custom queue in the Customization Manager that can't be deleted will not display a reason stating why the queue can't be deleted, even though the Delete button is active.
Bug# 17169
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ReturnLink fields are not sent during HTTP redirects
ReturnLink parameters are not sent by the Aeon Web DLL during the HTTP redirect process.
Bug# 16722
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Issues may be caused when DLL attempts to match form values to regular expressions used for web validation
Issues can sometimes occur in the Web DLL when matching submitted form data to certain regular expressions defined in the WebValidation table.
Bug# 16111
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Aeon Client will throw errors after idle period
If the Aeon Client has been idle for 30 minutes (for example, if the PC has entered sleep mode) the database connection used by the Client will close and throw the following error in the logs:
ERROR AtlasSystems.Configuration.Settings - A transport-level error has occurred when receiving results from the server.
Recommendation: Close down the Aeon Client before putting the computer to sleep or before leaving the computer for an extended period of time.
Bug# 16075
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Non-US regions cannot create entries in the ScheduledClosures table
Entries can not be added to the ScheduledClosures table for servers set to a non-US region.
Bug# 14878
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Creating or deleting the only reading room configured for appointments while the Aeon Client is open causes errors
If the Aeon Client is opened at a time when no reading rooms are configured for appointments in the Customization Manager, creating a reading room with the Client still open and then attempting to refresh the Client results in the following error:
ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
A similar error occurs if the Client is opened at a time when one reading room is configured for appointments in the Customization Manager, and that reading room is deleted while the Client is still open:
ERROR AtlasSystems.Aeon.FormMain - Failed to process refresh request.
The Client will need to be…
0 votes