Aeon Known Issues

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  1. When entering a title with too many characters into the Title field the error message is too vague.

    When uploading Requests from File, if title is over 255 characters, error message says:
    "An error occurred when creating the requests: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details."

    Error should be more indicative of what the issue is so users can correct it.

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Excel fields that have been formatted but are blank create blank requests through file import

    When requests are made from an Excel spreadsheet through the file import blank requests are created for formatted cells that have no content.

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. 0 votes
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. ExternalRequests are not initializing Photoduplication requests

    Request sent from ILLiad to Aeon as photoduplication requests are not initializing in Aeon.

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    2 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Request from File upload does not correctly convert Scheduled Date to local time zone

    When uploading a file through the New Requests from File option, if the Scheduled Date field is filled in, it appears that the file is uploaded in GMT and then converted to the time zone of the client.

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Field Customizations are not reflected in Activity Requests grid

    When removing or changing Field Customizations in the Aeon Staff Manager the changes are not reflected in the Activity Requests Grid in the Aeon Client

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't create Activity Requests from file when more than one User is assigned to Activity

    The request from file upload will fail if more than one user is associated with the activity.

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  8. External request submissions do not persist through new user registration

    When submitting a request to Aeon through the external request endpoint, if the patron clicks the 'First Time User' link to register as a new user, the patron will be taken to the main menu and the external request data will be lost

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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Group By option is disabled on user search form

    Search for user to open user list form.
    Right-click on any column header and note disabled "Group By This Column" menu item.
    Alternatively, right-click column header and select "Show Group By Box" then note that the inability to drag any columns into the box.

    Current work-around is to use the custom user search form which does allow grouping.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Exclude the 'sys' view from update scripts

    For Azure databases there is a default 'sys' view that is causing some of the update scripts to fail.

    1 vote
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    0 comments  ·  Database  ·  Flag idea as inappropriate…  ·  Admin →
  11. The Client unnecessarily checks to see if it's running on an Aeon server when updating.

    When checking for updates, the Client checks a registry key to see if it's running on an Aeon server or a regular desktop. This used to be necessary when the Client apps were included in the server installer in order to determine which updater to download, but since the server and client installers were separated the Client should no longer differentiated these cases.

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  12. The Client incorrectly deletes temporary files before updating to a new version.

    This only affects an update from Aeon 4.0 to 4.0.1 etc. The client will not auto-update and staff will need to run the update manually.

    1 vote
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    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. Routing from Client addons does not work if the target queue is under a menu group.

    Set up a Client addon that will route a request to a specific queue.
    In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
    When the addon tries to route, it will report an error indicating the queue doesn't exist.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Cloning  ·  Flag idea as inappropriate…  ·  Admin →
  15. Staff cannot cancel requests in the Aeon client if the cancellation reason is very long

    If the default note in ReasonforCancellation is 255 characters long.

    When cancelling an item, the Aeon client attempts to generate a History entry that reads:
    Cancelled
    for following reason: {Reason}; {DefaultNote}
    which can be up to 439 characters long.
    While the History table field is only 255 characters.

    1 vote
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    0 comments  ·  Database  ·  Flag idea as inappropriate…  ·  Admin →
  16. Password hint function does not work on web

    The status line reports "Invalid Password" but does not show the user's password hint.

    1 vote
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sometimes MS Word will not close after the merge and print

    This has not been easy to reproduce but we have a few examples of it happening. It seems to only be when "view merged document before printing" was unchecked.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Aeon forms can be shrunk a lot smaller than they should be able to

    Present in: Main form, Activity form, Request form, User form.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  19. BillingCategory combobox is not anchored on user billing form

    If you open the User form and resize it, the Billing Category dropdown does not reposition itself.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  20. The Aeon DLL does not correctly set more than one cookie at a time.

    The AeonSessionID cookie is not being cleared when the user logged out. SetCookie should be modified to properly append cookies.

    1 vote
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    released  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
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