Aeon Known Issues
130 results found
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An explanation is not displayed when attempting to delete a custom queue that can't be deleted
Attempting to delete a custom queue in the Customization Manager that can't be deleted will not display a reason stating why the queue can't be deleted, even though the Delete button is active.
Bug# 17169
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Aeon Client dashboard does not properly handle database connection errors
The Aeon Client dashboard will correctly catch database connection errors, but will then attempt to use the connection, which causes an additional error.
Bug# 17093
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Reading rooms may allow overbooking when a full-day appointment is modified by staff
If a reading room is configured to only allow full-day appointments (i.e., if the minimum and maximum appointment length are equivalent to the open hours duration), and one of the booked appointments for a particular day is manually adjusted by staff in the Aeon Client to a shorter duration, the reading room will allow an additional appointment to be booked that day, leading to potential overbooking.
Bug# 16912
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Multithreading error during Aeon Client dashboard refresh
The following error can sometimes occur in the Aeon Client logs upon a dashboard refresh and may lead to Client slowness:
ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
System.InvalidOperationException: A multithreading issue is detected. The DevExpress.Data.CurrencyDataController.DisableThreadingProblemsDetection option allows you to disable the exception, but it does not resolve the underlying issue.
ManagedThreadId: 20; ThreadName: ''Bug# 16762
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ReturnLink fields are not sent during HTTP redirects
ReturnLink parameters are not sent by the Aeon Web DLL during the HTTP redirect process.
Bug# 16722
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Creating new staff users allows trailing spaces
Trailing spaces are allowed for values in the Username, First Name, and Last Name fields when creating new staff users in the Staff Manager, which may cause issues with matching the user in other systems (e.g., AtlasBI).
Bug# 16655
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Selecting a "Request For" value may cause validation issues with billing fields on EADRequest.html
If any billing fields (Format, Service Level, Shipping) are marked with the HTML5 'required' attribute on an EADRequest.html form that also uses a photoduplication request toggle option, selecting a "Request For" value may enable these fields when they are hidden by the toggle and cause the request to fail browser validation.
Bug# 16440
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Appointment scheduling web calendar incorrectly shows the entire day as unavailable when a Reduced Availability exception is set
When setting a Reduced Availability exception for a reading room in the Customization Manager's Appointment Scheduling tab, the appointment scheduling calendar on the web pages shows the entire day as unavailable, even if seats should be left after the reduced availability is set.
Bug# 16362
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Issues may be caused when DLL attempts to match form values to regular expressions used for web validation
Issues can sometimes occur in the Web DLL when matching submitted form data to certain regular expressions defined in the WebValidation table.
Bug# 16111
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Aeon Client will throw errors after idle period
If the Aeon Client has been idle for 30 minutes (for example, if the PC has entered sleep mode) the database connection used by the Client will close and throw the following error in the logs:
ERROR AtlasSystems.Configuration.Settings - A transport-level error has occurred when receiving results from the server.
Recommendation: Close down the Aeon Client before putting the computer to sleep or before leaving the computer for an extended period of time.
Bug# 16075
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Aeon Client may crash when loading Client addons after Windows update
The Aeon Client may crash when loading Client addons that use an embedded browser after Windows update KB5008876.
Possible workaround: Maximize the Aeon Client window before opening any requests that would load the addon's browser window.
Bug# 16015
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Custom fields are highlighted yellow when added to a custom tab group in the Aeon Client
Custom fields defined in the Aeon Customization Manager's CustomFieldDefinitions table will display highlighted yellow if added to a custom tab group created on a form in the Aeon Client.
Bug# 15993
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Leaving FutureRoutingDays customization key blank causes errors
If the FutureRoutingDays customization key value is blank, the following error will occur when attempting to import requests from file:
ERROR AtlasSystems.Aeon.FormCreateRequests - An error occurred when creating the requests: Input string was not in a correct format.
Bug# 15791
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Appointments can't be saved using the request form's appointment control if system time zone is UTC
If the system time zone is set to UTC, the following error is logged when attempting to save an appointment with the appointment control on the request form:
ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
System.ArgumentException: The conversion could not be completed because the supplied DateTime did not have the Kind property set correctly. For example, when the Kind property is DateTimeKind.Local, the source time zone must be TimeZoneInfo.Local.Note: This only applies to the system time zone labeled simply as "Coordinated Universal Time," and not other time zones with no UTC offset. It does not occur when both…
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Status lines are missing from GenericRequestManuscript/MonographPhotodup when using Clone to Copy option
Accessing the GenericRequestManuscriptPhotodup or GenericRequestMonographPhotodup request forms from the Clone to Copy option in the Actions menu or Transactions details page will cause the status line(s) not to appear on the page.
Bug# 15485
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Aeon System Manager will not pick up newly created custom queues until restarted
The Aeon System Manager caches the list of queues when started instead of checking and updating the list of queues periodically. This can lead to problems if custom queues are created for an addon as those newly created queues will not be available until the System Manager restarts.
Bug# 15370
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Errors that prevent the appointment scheduling tool from loading also affect other areas of the Client
If an error prevents the appointment scheduling tool in the Client from loading, this will also cause other areas of the Client to become unusable until the underlying error is resolved.
Bug# 15330
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Aeon Client becomes unusable if an appointment is created with an invalid username
If an appointment is created with an invalid username, this will prevent both the appointment scheduling tool and other parts of the Client such as the list of queues from loading.
Note: If you experience this bug, please submit a ticket for Atlas Support to resolve the underlying invalid data issues.
Bug# 15329
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Edit option within the Transaction Menu can still be activated by keyboard when disabled
When the Edit action is not allowed for a request, the button is visually disabled and made un-clickable within the Transaction Menu options but can still be activated using the keyboard, which takes the user back to the main menu page with a status message.
Bug #15246
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Non-US regions cannot create entries in the ScheduledClosures table
Entries can not be added to the ScheduledClosures table for servers set to a non-US region.
Bug# 14878
0 votes