Aeon Known Issues

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  1. Appointment scheduling web calendar incorrectly shows the entire day as unavailable when a Reduced Availability exception is set

    When setting a Reduced Availability exception for a reading room in the Customization Manager's Appointment Scheduling tab, the appointment scheduling calendar on the web pages shows the entire day as unavailable, even if seats should be left after the reduced availability is set.

    Bug# 16362

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  2. Issues may be caused when DLL attempts to match form values to regular expressions used for web validation

    Issues can sometimes occur in the Web DLL when matching submitted form data to certain regular expressions defined in the WebValidation table.

    Bug# 16111

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  3. Aeon Client will throw errors after idle period

    If the Aeon Client has been idle for 30 minutes (for example, if the PC has entered sleep mode) the database connection used by the Client will close and throw the following error in the logs:

    ERROR AtlasSystems.Configuration.Settings - A transport-level error has occurred when receiving results from the server.

    Recommendation: Close down the Aeon Client before putting the computer to sleep or before leaving the computer for an extended period of time.

    Bug# 16075

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  4. Aeon Client may crash when loading Client addons after Windows update

    The Aeon Client may crash when loading Client addons that use an embedded browser after Windows update KB5008876.

    Possible workaround: Maximize the Aeon Client window before opening any requests that would load the addon's browser window.

    Bug# 16015

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  5. Custom fields are highlighted yellow when added to a custom tab group in the Aeon Client

    Custom fields defined in the Aeon Customization Manager's CustomFieldDefinitions table will display highlighted yellow if added to a custom tab group created on a form in the Aeon Client.

    Bug# 15993

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  6. SLRequestLimitMet status line appears incorrectly on ViewUserReviewRequests

    When submitting a request that would meet or exceed the request limit on the ViewUserReviewRequests page, the SLRequestLimitMet status line text will appear but will be formatted incorrectly on the page. The user also will not be returned to the top of the page.

    Bug# 15801

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  7. Leaving FutureRoutingDays customization key blank causes errors

    If the FutureRoutingDays customization key value is blank, the following error will occur when attempting to import requests from file:

    ERROR AtlasSystems.Aeon.FormCreateRequests - An error occurred when creating the requests: Input string was not in a correct format.

    Bug# 15791

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  8. Appointments can't be saved using the request form's appointment control if system time zone is UTC

    If the system time zone is set to UTC, the following error is logged when attempting to save an appointment with the appointment control on the request form:

    ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.
    System.ArgumentException: The conversion could not be completed because the supplied DateTime did not have the Kind property set correctly. For example, when the Kind property is DateTimeKind.Local, the source time zone must be TimeZoneInfo.Local.

    Note: This only applies to the system time zone labeled simply as "Coordinated Universal Time," and not other time zones with no UTC offset. It does not occur when both…

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  9. Status lines are missing from GenericRequestManuscript/MonographPhotodup when using Clone to Copy option

    Accessing the GenericRequestManuscriptPhotodup or GenericRequestMonographPhotodup request forms from the Clone to Copy option in the Actions menu or Transactions details page will cause the status line(s) not to appear on the page.

    Bug# 15485

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  10. Aeon System Manager will not pick up newly created custom queues until restarted

    The Aeon System Manager caches the list of queues when started instead of checking and updating the list of queues periodically. This can lead to problems if custom queues are created for an addon as those newly created queues will not be available until the System Manager restarts.

    Bug# 15370

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  11. Errors that prevent the appointment scheduling tool from loading also affect other areas of the Client

    If an error prevents the appointment scheduling tool in the Client from loading, this will also cause other areas of the Client to become unusable until the underlying error is resolved.

    Bug# 15330

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  12. Aeon Client becomes unusable if an appointment is created with an invalid username

    If an appointment is created with an invalid username, this will prevent both the appointment scheduling tool and other parts of the Client such as the list of queues from loading.

    Note: If you experience this bug, please submit a ticket for Atlas Support to resolve the underlying invalid data issues.

    Bug# 15329

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  13. "Skip to main content" link remains invisible when focused on in certain browsers

    The "Skip to main content" link remains invisible when it is focused on using the keyboard in certain browsers including Chrome and Safari. The link appears as intended in Firefox.

    Bug #15254

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  14. Edit option within the Transaction Menu can still be activated by keyboard when disabled

    When the Edit action is not allowed for a request, the button is visually disabled and made un-clickable within the Transaction Menu options but can still be activated using the keyboard, which takes the user back to the main menu page with a status message.

    Bug #15246

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  15. Non-US regions cannot create entries in the ScheduledClosures table

    Entries can not be added to the ScheduledClosures table for servers set to a non-US region.

    Bug# 14878

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  16. Adding Appointment tab without any reading rooms configured crashes Aeon Client

    Attempting to add the Appointment tab when customizing the Client layout will cause the Client to freeze/crash if no reading rooms have been configured in the Customization Manager.

    Bug# 14767

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  17. Creating or deleting the only reading room configured for appointments while the Aeon Client is open causes errors

    If the Aeon Client is opened at a time when no reading rooms are configured for appointments in the Customization Manager, creating a reading room with the Client still open and then attempting to refresh the Client results in the following error:

    ERROR AtlasSystems.Aeon.Program - A thread exception has occurred.

    A similar error occurs if the Client is opened at a time when one reading room is configured for appointments in the Customization Manager, and that reading room is deleted while the Client is still open:

    ERROR AtlasSystems.Aeon.FormMain - Failed to process refresh request.

    The Client will need to be…

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  18. Request callslips cannot be printed from an Activity record if any Transaction or Activity context-type custom fields are defined

    Using the "Print Callslips for Requests Awaiting Processing" dropdown option from the "Print Callslips" button on an Activity record results in the following error if any custom fields are defined in the CustomFieldDefinitions table:

    "An error occurred while attempting to print callslips (Ambiguous column name 'Activity ID'. "

    Workaround: Print the callslips for Activity requests from the Awaiting Activity Processing queue or individually from each request record.

    Bug# 14570

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  19. <#OPTION> web tag cannot be used to automatically generate a list of checkbox options for CustomDropDown-type custom fields

    Using the <#OPTION> web tag to automatically generate a list of checkbox options for a group defined in the CustomDropDown table does not work if the group is a CustomDropDown-type field defined in the CustomFieldDefinitions table.

    Bug# 14532

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  20. Cloning a photoduplication request in the web creates a non-photoduplication request

    Cloning a photoduplication request from the web interface will take the user to the default request form for a non-photoduplication request.

    Bug# 14459

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