ILLiad Known Issues
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Undo Shipped note and history activated due to case sensitivity
This issue can be identified by the borrowing system error: "Received unexpected undo shipped message for transaction from [lender symbol]".
The issue occurs if the current lender of the request (in OCLC) is the same that was stored on the request when it was shipped and checked in and, the value in OCLC is stored as lower case but the value in ILLiad is stored as uppercase. This causes the request to not match and prompt the undo shipped note.
0 votesReleased in ILLiad 9.1
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Login as... error causes an error popup and sometimes crashes the client
Workaround: Some sites have reported that changing to another skin and back to original skin allowed Login As to work again.
The Client Error log may say the following: A thread exception has occurred.
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.Bug#3980
0 votesReleased in ILLiad 9.1
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RAPID Lending requests are not downloading correctly for shared server sites
RAPID Lending requests are not downloading correctly for shared server sites who share a RAPID symbol but have different branches.
v9.1
Bug# 48340 votesReleased in ILLiad version 9.1.1.
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Lending Returns will not refresh OCLC status
v9.1
Bug# 48670 votesReleased in ILLiad 9.1.2
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Spaces at the beginning or ending of a password are trimmed off in the web but not in the client
The DLL is trimming any leading or trailing spaces from the password field within the web, whereas the client just runs the password as it's entered with the spaces. For example, if my password is "ABC" when logging in the client "ABC " fails, whereas it works in the web pages because the space is being removed.
Note: A space can exist within the password itself, e.g., "P@ss W0rd", as long as it's an accepted requirement in the Customization Manager. The spaces within the password will not be trimmed by the DLL.
Bug# 4490
0 votesReleased in ILLiad 9.1
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Grouping by field in In Document Delivery (DD) Stacks Searching causes error
An error message/feedback pop-up will appear when a staff user attempts to group transactions by a field (e.g., username) in dd stacks searching. The log will record this error as "Transaction number 0 not found".
v8.7 & 9.0
Bug# 41720 votesReleased in ILLiad 9.1
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0 votes
Released in ILLiad 9.1
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OCLC Request form does not open properly for completed OCLC requests
OCLC Requests that have a Worldshare ILL Status of Closed and disposition of Supplied cannot be opened in the OCLC Request form.
Bug#3787
0 votesReleased in ILLiad 9.1
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Transaction status in Request form status bar is not visible using some skins
The transaction status that displays on the lower left of the status bar on a request form is not visible when using some skins due to the color contrast with the default black text. See the attached example of the Office 2013 Dark Gray Skin. This status is visible in the Standard Display using Office 2016 Colorful and Office 2016 Dark.
v9.0
Bug#3991
Bug#41660 votesReleased in ILLiad 9.1
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"Nullable object must have a value" Error
The error message "Nullable object must have a value" needs to be explained better on the prompt. The error appears when attempting to request an item when the OCLC request is in the Cancelled status.
Bug#3594
0 votesReleased in ILLiad 9.1
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"TransactionNumber could not be determined from the OCLC request" Error
The "The TransactionNumber could not be determined from the OCLC request." error appears when a staff user clicks the show button on a borrowing request that is linked to an OCLC request in the Cancelled status.
Bug#3595
0 votesReleased in ILLiad 9.1
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Missing WSKey Prompt Appears Due to Shortened OCLC Domain
Workaround: request a new WSKey from OCLC Article Exchange. For more instructions see: https://support.atlas-sys.com/hc/en-us/articles/360011808274-Requesting-a-WSKey-from-OCLC-Article-Exchange
Bug#3788
0 votesReleased in ILLiad 9.1
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DocDel layout customization settings not saving in the Staff Client
Workaround: Place the Supplemental Information tab in its own section, then you and group and rename the other aspects of the template.
Bug#3758
0 votesReleased in ILLiad 9.1
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Persist outgoing notifications grid layout resets after closing
Outgoing Notifications grid columns reset their size whenever Outgoing Notifications is closed or the client is restarted. v9.0
0 votesReleased in ILLiad 9.1