Undo Shipped note and history activated due to case sensitivity
This issue can be identified by the borrowing system error: "Received unexpected undo shipped message for transaction from [lender symbol]".
The issue occurs if the current lender of the request (in OCLC) is the same that was stored on the request when it was shipped and checked in and, the value in OCLC is stored as lower case but the value in ILLiad is stored as uppercase. This causes the request to not match and prompt the undo shipped note.
Dawn Berg commented
Is there going to be a fix? In the meantime can we have OCLC merge our lowercase to Uppercase Lender addresses? There doesn't appear to be a way for us to merge them manually like we would borrower addresses.
Hi Doug, developers report that this probably affects all prior versions since the code hadn't changed. It was being caused by labelling certain NVTGCs in lowercase.
Is the just effecting version 9.0 of ILLiad?