ILLiad Known Issues

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. CopyrightPayer check not done by Odyssey Manager during Check In

    The Odyssey Manager does not check to see if the Library is a Trusted CopyrightPayer so the CopyrightAlreadyPaid checkbox never gets checked when the file has been received. As a result, the Journal Titles received from a Copyright Payer end up on the Copyright Reports.

    Bug# 4491

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Spaces at the beginning or ending of a password are trimmed off in the web but not in the client

    The DLL is trimming any leading or trailing spaces from the password field within the web, whereas the client just runs the password as it's entered with the spaces. For example, if my password is "ABC" when logging in the client "ABC " fails, whereas it works in the web pages because the space is being removed.

    Note: A space can exist within the password itself, e.g., "P@ss W0rd", as long as it's an accepted requirement in the Customization Manager. The spaces within the password will not be trimmed by the DLL.

    Bug# 4490

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Docline  ·  Flag idea as inappropriate…  ·  Admin →
  4. ILLiad users are not prompted for password change after 9.0 update

    When a user who has an ILLiad login and an AuthType of Default tries to log in to the ILLiad web pages when WebAuthType=RemoteAuth, they are able to log in without being prompted to change their password (when trying to log in for the first time after the upgrade).

    v9.0
    Bug#4214

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Grouping by field in In Document Delivery (DD) Stacks Searching causes error

    An error message/feedback pop-up will appear when a staff user attempts to group transactions by a field (e.g., username) in dd stacks searching. The log will record this error as "Transaction number 0 not found".

    v8.7 & 9.0
    Bug# 4172

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. TemplateProcessor for emails does not handle parameters that have a right angle bracket

    The RegEx used assumes the first angle bracket as part of the tag instead of a bracket inside a tag parameter. This impacts email and SMS templates.

    v8.6
    Bug#1470

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  8. External Request Controller is checking for the Aeon status even if ExternalId is null

    The ILLiad ExternalRequestController is attempting to retrieve statuses for external requests that had never been created in Aeon. The check is parsing the ExternalID as an integer but when null, fails.

    This error occurs with Aeon and ILLiad integrations.

    v8.7.2
    Bug# 3829

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Manager  ·  Flag idea as inappropriate…  ·  Admin →
  10. OCLC Request form does not open properly for completed OCLC requests

    OCLC Requests that have a Worldshare ILL Status of Closed and disposition of Supplied cannot be opened in the OCLC Request form.

    Bug#3787

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  11. Transaction status in Request form status bar is not visible using some skins

    The transaction status that displays on the lower left of the status bar on a request form is not visible when using some skins due to the color contrast with the default black text. See the attached example of the Office 2013 Dark Gray Skin. This status is visible in the Standard Display using Office 2016 Colorful and Office 2016 Dark.

    v9.0
    Bug#3991
    Bug#4166

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customization Manager  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Nullable object must have a value" Error

    The error message "Nullable object must have a value" needs to be explained better on the prompt. The error appears when attempting to request an item when the OCLC request is in the Cancelled status.

    Bug#3594

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. "TransactionNumber could not be determined from the OCLC request" Error

    The "The TransactionNumber could not be determined from the OCLC request." error appears when a staff user clicks the show button on a borrowing request that is linked to an OCLC request in the Cancelled status.

    Bug#3595

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  16. DocDel layout customization settings not saving in the Staff Client

    Workaround: Place the Supplemental Information tab in its own section, then you and group and rename the other aspects of the template.

    Bug#3758

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  17. Duplication of status bar messages.

    On the bottom status bar of the Staff Manager, some messages are showing up multiple times. See the attached example.

    Bug#3826

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Manager  ·  Flag idea as inappropriate…  ·  Admin →
  18. Persist outgoing notifications grid layout resets after closing

    Outgoing Notifications grid columns reset their size whenever Outgoing Notifications is closed or the client is restarted. v9.0

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  19. Turnaround Time Web Reports Articles Detail Grid no longer shows transactions

    When you export the report in Excel, everything is left blank except for the parameters. v9.0.3 and web report v9.0.0

    Workaround: The same web report data can be extracted from ILLiad using an ODBC link. See https://support.atlas-sys.com/hc/en-us/articles/360011809414-Administrative-Web-Reports for examples of queries that can be run to obtain this information.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. ILLIad drops "x" value at the end of ISSN when importing from Docline

    On both the borrowing and lending side, if the imported the citation and the ISSN end with an X, then the ISXN field in the transactions table leaves off the X in the borrowing Transaction record.

    Bug# 4027
    v9.0.3 & 8.7.3

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Docline  ·  Flag idea as inappropriate…  ·  Admin →

Feedback and Knowledge Base