ILLiad Known Issues

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Change Password submission does not display status line for passwords successfully changed

    When staff force a password is forced reset from the client for a web user, pressing the submit button successfully changes the password, BUT it reloads the change password page with blank values and without a status message stating the password has been successfully changed.

    v9.1
    Bug# 4795

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Undo Shipped note and history activated due to case sensitivity

    This issue can be identified by the borrowing system error: "Received unexpected undo shipped message for transaction from [lender symbol]".

    The issue occurs if the current lender of the request (in OCLC) is the same that was stored on the request when it was shipped and checked in and, the value in OCLC is stored as lower case but the value in ILLiad is stored as uppercase. This causes the request to not match and prompt the undo shipped note.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. Login as... error causes an error popup and sometimes crashes the client

    Workaround: Some sites have reported that changing to another skin and back to original skin allowed Login As to work again.

    The Client Error log may say the following: A thread exception has occurred.
    System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

    Bug#3980

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  4. Docline script error causes a blank Account Type box to appear on the Docline Importing tab

    External systems running on the user's machine such as McAfee AntiVirus can affect web traffic. Since Docline is running through the web, users may receive a script error upon login. If the user clicks No or closes the script error, they will receive a blank Account Type box.

    Bug# 4111
    v8.7.3 and Docline 6.0

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Docline  ·  Flag idea as inappropriate…  ·  Admin →
  5. Saving a ZSearch with no included servers causes an error

    When dragging the last server from the included listbox to the available servers listbox and then saving, an error will occur.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customization Manager  ·  Flag idea as inappropriate…  ·  Admin →
  6. The "Cancel - Return to Logon" button on the NewAuthRegistration.html page doesn't return users to the logon menu

    Clicking the "Cancel - Return to Logon" button on the NewAuthRegistration.html page doesn't allow users to stop the request form and return to the logon menu.

    Bug# 12648

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reprints Desk Unmediated Server Addon imports Estimate ID instead of Order ID

    When using the Reprints Desk Unmediated Server Addon, the Estimate ID is sometimes added to the ILL Number field instead of the Order ID.

    Bug# 11345

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Addons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Duplicate classes on Lending pages

    ILLiad Lending datarowDefaultRequest and includeTransaction menu contain duplicate classes.

    Bug# 10147

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Empty persist value string

    An empty string would be produced when the persist value drop-down in the atlasUtility.js due to the handling of the double-quotes.

    Bug# 10061

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. 0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Odyssey Manager  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fields marked as none when they should be hidden

    ​On user pages, delivery methods and "web" fields are set to display 'none' when the correct attribute needs to be:

    <input type=hidden...

    Bug# 8653

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Extra undelete icon in Action menus

    There is an extra span in include_TransactionMenu.html and any HTML files with the undelete button in the Templates folder.

    Workaround- change this:

    <a class="btn btn-light <#TRANSACTION field='RequestActionAllowed' name='UndeletePDF' disabledValue='hidden'>"href="<#ACTION action='21' type='11'>&Value=<#TRANSACTION field='TransactionNumber'>" class="menuUndeletePdf">
    <span aria-hidden="true" <span class="fa-stack" style="vertical-align: top;">
    <span class="fas fa-trash-alt fa-stack-1x"></span>
    <span class="fas fa-ban fa-stack-2x text-danger"></span>
    </span> Undelete Item
    </a>

    To this:

    <a class="btn btn-light menuUndeletePdf <#TRANSACTION field='RequestActionAllowed' name='UndeletePDF' disabledValue='hidden'>"href="<#ACTION action='21' type='11'>&Value=<#TRANSACTION field='TransactionNumber'>">
    <span aria-hidden="true" class="fa-stack">
    <span class="fas fa-trash-alt fa-stack-1x"></span>
    <span class="fas fa-ban fa-stack-2x text-danger"></span>
    </span> Undelete Item
    </a>

    Bug# 9309

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Blocked user status line styling is inconsistent

    The default blocked user page needs to be updated to consistently look like other pages.

    Bug# 7682

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Drop-downs missing options in the web pages

    Some drop-downs in the ILLiad default pages are missing options.

    Workaround - To add these options back into the default pages change this:

    <select id="AcceptAlternateEdition" name="AcceptAlternateEdition" size="1" class="custom-select mr-sm-2">
    <option selected><#PARAM name='AcceptAlternateEdition'></option
    <option>No</option>
    </select>

    To this:

    <select id="AcceptAlternateEdition" name="AcceptAlternateEdition" size="1" class="custom-select mr-sm-2" data-persistedValue="<#PARAM name='AcceptAlternateEdition'>">
    <option>Yes</option>
    <option>No</option>
    </select>

    Bug# 9383

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lending web pages reclassifying article requests as loan requests

    Lending web pages don't have an explicit request type tag/field and when an article request is submitted it's being reclassified as a loan causing the titles do not appear in the main menu.

    v9.1
    Bug# 5935

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Editing a request in lending pages creates duplicate request

    Editing a request in the lending web pages creates a duplicate request with the changes made instead of saving the changes to the original request.

    v9.1
    Bug# 5969

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. 0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. The Process Copyright batch process form does not allow processing of items in "Awaiting Copyright Processing - Pipeline"

    The batch Copyright Clearance processing form would check to see if the request was at the 'Awaiting Copyright Clearance' status to ensure the request wasn't being processed by someone else simultaneously. When checking for the status of the request, ILLiad should have considered the 'Awaiting Copyright Clearance - Pipeline' status to also be a valid status. Instead, this status was seen as invalid and would prevent latter requests from being processed.

    v9.0
    Bug# 4930

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Decision Support Pipeline  ·  Flag idea as inappropriate…  ·  Admin →
  20. LDAP users are being sent to the Main Menu instead of the Request page

    LDAP users who attempted to create a new user after coming in through an OpenURL link are being sent to the Main Menu instead of the Request Page after registration.

    v9.1
    Bug# 5018

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3

Feedback and Knowledge Base