I sent this request to Atlas Systems Support: "I’m trying to merge two ILLiad accounts for the same institution. I receive an error message in ILLiad saying “Addresses which have active invoices cannot be merged.” However, I have verified that all invoices relating to both accounts have been resolved. Can you assist me? We would like to retain the BRA symbol. (merge BIU to BRA)."
Thankfully, Angela Mott and Shawn Styer were able to help me resolve it. Atlas Support Staff are amazing! Thanks
Erica Myles
UChicago ILL Lending
(not sure why it displays as "Anonymous")
Anonymous
I sent this request to Atlas Systems Support: "I’m trying to merge two ILLiad accounts for the same institution. I receive an error message in ILLiad saying “Addresses which have active invoices cannot be merged.” However, I have verified that all invoices relating to both accounts have been resolved. Can you assist me? We would like to retain the BRA symbol. (merge BIU to BRA)."
Thankfully, Angela Mott and Shawn Styer were able to help me resolve it. Atlas Support Staff are amazing! Thanks
Erica Myles
UChicago ILL Lending
(not sure why it displays as "Anonymous")