ILLiad Ideas

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  1. Add the ability to increase font size in the staff view for older folks or the visually impaired.

    The current font size in the staff interface is not adjustable within the application. It would be useful and decrease eye strain is the font could be adjusted to user preferences, Regular, Large or Extra Large maybe?

    44 votes
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    8 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Include more high contrast skins in ILLiad

    Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

    19 votes
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    6 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  3. Address validation for shipping

    UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
    https://www.franklinparcel.com/what-is-an-address-correction-charge/

    Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

    38 votes
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    5 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  4. When manually routing a request to a new status, display the name of the new status in the confirmation message

    In the "Confirm Manually Change Status" box, the only message is "Are you sure you want to manually change this status?"

    If this included the new status (eg "Are you sure you want to manually change the status of this request to ____?") this would improve the confirmation process and help to catch when staff accidentally click on the wrong status in the dropdown menu.

    26 votes
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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Flag or add a notification of some sort sort to identify stale requests.

    It would be nice to be able to see requests that are sitting around in queues when they should have moved on or some action might need to be taken by staff. An example would be items that have been sitting in Request Sent for too long with patrons not getting their materials in a timely fashion.

    11 votes
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    2 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring Back UNDO Shipped for all requests

    Is it possible to have the ability to UNDO Shipped brought back, or have another way to undo a request?

    8 votes
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    2 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change how system auto-creates and inserts due date for Lending requests

    At Stanford, we often page books from one site to another and this can take a bit of time. We want the DueDate to reflect when we mark the book as Shipped, instead of when we first open the request. It would be beneficial if changes to this functionality also improved the client's ability to deal with server addons or workflows that bypass opening the request form, entirely, since those requests can wind up missing the due date on pull slips.

    3 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integrate WSILL IFM Refund in ILLiad

    WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

    4 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to make OCLC borrowing requests from a custom queue

    The functions to create an OCLC borrowing request are not available until the request is opened from the Awaiting Request Processing queue. It would be helpful to be able to create OCLC requests from a custom queue eliminating extra steps for processing items that might routed to a custom queue for review.

    18 votes
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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to rename Custom Holdings Groups

    Currently, Custom Holdings Groups cannot be renamed; instead, a new Custom Holdings Group must be created with a new name. The option to rename groups would be useful especially when formal groups change their names (e.g., RLG to SHARES), or when staff are re-thinking the organization of their locally-designated custom holdings groups.

    2 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  11. ISSN/ISBN automatically added on "request sent" page

    When sending a borrowing request in ILLiad, have ILLiad bring the ISBN/ISSN from the record selected over from the work form to the main request page, as it does with OCLC numbers/titles. This would help ensure accuracy with the standard number and assist with collecting stats.

    2 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow for staff to login to the ILLiad client via LDAP or SSO

    From customer: If we could automatically/programmatically create Staff User accounts in ILLiad and have the option for them to authenticate via LDAP to the ILLiad client, that would be really convenient. (Or if there was a Single Sign-On option that used the computer's Windows credentials to authenticate staff users).

    2 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  13. New ILLiad Document Type: E-Book

    Having a new document type of E-Book would help when doing custom reports.

    15 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Consistency with overdue notice schedule settings & disabling notices

    Currently LendingReminderDaysBeforeOverdue and BorrowingingReminderDaysBeforeOverdue adding value of 0 will disable lending reminders. However, in the other keys for scheduling the overdue notices, a 0 value will send the notice on the day the item is overdue.

    It would be helpful if these keys worked the same way and all allowed the ability to disable the notice if you want to send less than three notices with the automated service.

    2 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  15. See last opened request

    Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.

    4 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a 'Route to Borrowing' button to the Search Results ribbon for DD requests.

    Searches for Borrowing requests include two routing buttons in the upper ribbon, one for routing the request within borrowing, and a second to route the Borrowing request to DD.

    It would be nice to see the reverse on the DD side: a button for routing within DD and a button to route to Borrowing. Currently you can only route DD requests to Borrowing one at a time by opening each individual request to access the routing to Borrowing button.

    1 vote
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create an alert to catch Connection Manager hangups.

    From ticket 887: It would be nice if you could develop some sort of alert to let you know that the server needs to be restarted. By the time I realize anything might be wrong things are already pretty bogged up.

    Maybe something that allows an alert to check Connection Manager with no downloads in 2 or 4 hours or similar. Configurable per site due to volume variation. This would be for when Connection Manager is running but gets hung up for whatever reason and requests do not download from OCLC as they should.

    6 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  18. Remove Patron Name Field in OCLC request

    When you submit a request through OCLC there is a field in Borrowing Information for the patron name. We have been deleting the patron name from this field for some time because we've found that it is sent to the lending library. If the library has a newer version of ILLiad, the patron name isn't sent, but if the lending library is on another system, it is. Removing this field would be an easy fix for patron privacy.

    3 votes
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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make a library's loan period visible on the borrowing holdings screen

    When creating a holdings list, currently borrowers can see the institution name, days to respond, and fees for lending institutions. It would be nice to see the library's loan period for items in this area.

    2 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lender Addresses with Invoices that are Active

    Lender Addresses linked to Invoices that are Active (even those marked Paid) cannot merge with another address. The only option currently is to manually change or delete invoices first. Please consider allowing Paid invoices to not be considered "Active

    1 vote
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
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