Ares Known Issues

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  1. Instructor tags field is not displaying in the Client

    Both instructor and personal tags that are added via the web's batch tag editor feature only show on the webpages.

    This is what we have found:
    -Batch Instructor tags show on course info page and show details page
    -Batch Personal tags show on the course info page, but not the show details page
    -Tags added to items individually via the web do show in both course info and show details.

    Normally the only tags that show in the client are Instructor tags, but right now batch Instructor tags don't show in the client at all.

    Bug# 8609

    0 votes

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    3 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. Replacing message text in Web Alerts causes a "Message is Required" Validation error

    Reproduce:
    Create and save a web alert
    Highlight all the message text and type a new message
    Message will now fail validation and will not pass no matter what is typed in

    Work around:
    Click to a different web alert
    It will prompt you to save unsaved changes
    Click yes

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Importing item details will fail if both items are free text documents.

    Within the staff client, if you attempt to import item details from one free text document (Created Item) to another, a primary key violation occurs.

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Search users group in client is collapsed on some operating systems

    Atlas could reproduce it on Windows 7 and Server 2012 but not Server 2008R2.

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ares Link Checker fails to create secure SSL/TLS channel if link web server is using secure crypto

    .NET 4.5 does not support secure TLS 1.1 & 1.2 by default. If the link points to a server that has disabled TLS 1.0 the link will have the secure channel error. .NET 4.6 supports TLS 1.1 & 1.2 by default.

    1 vote

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    1 comment  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  8. Item cloning does not manage connections efficiently

    Database connections are opened and closed repeatedly for various processes within the cloning item action. Each time something in the database is looked up, like querying tags or flags, the connection is being reinitialized.

    A small change can be made to keep the connection opened during the entire process.

    1 vote

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  9. The Ares Client makes multiple calls to refresh the dashboard on startup.

    RefreshList is called as part of both the form load and form activated events.

    1 vote

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ares web alerts contain a time portion that can't be set in the UI

    In the Ares Client, create a new system web alert for the next day. When you look at the record in the SystemAlerts table, you can see that the ActivateDate and InactiveDate fields contain the time component even though the UI in the Client only allows you to select a date, and the time component is set to the time of day the alert was created. So if you create an alert for the next day at noon, it won't show for users until noon the next day and the staff user doesn't have any control over this.

    1 vote

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  11. DevEx Splitter Controls do not persist layout changes if pushed to full left or right

    On the FormItemDetails page, if you add a splitter AND make other significant layout changes, such as moving a Layout group, something is notifying the Layouts class that a change has been made and the layout is then saved.

    We are waiting on a response from DevExpress because there appears to be a bug in their component

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  12. The calculated Page Count field on the Client's item form is cleared when the staff user enters a value into Entire Work Pages

    1. Create a new item in the Ares Client
    2. Enter '1-10' into the pages field and tab out. The Page Count field is populated with the value '10'
    3. Enter 100 into the Entire Work Pages field and tab out. The Page Count field is cleared.
    1 vote

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  13. Changes to the browser emulation mode are not applied until the next time the Client is started.

    The web browser control will render web pages as whatever the installed version of IE is. However, this change will not take effect until the Client has been restarted.

    1 vote

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. The "Change Status on Send" toggle option is inconsistently rendered when email routing is not relevant.

    In some cases, we're explicitly hiding the "Change Status on Send" toggle altogether when we know that email routing isn't relevant, such as when cancelling an item or when sending an email from the user form. In other cases, the button is just disabled, such as when sending a rightsholder email request from the item form's copyright tab.

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. The version check does not prevent newer clients from running on older server versions

    The check is looking at the traditional major/minor versions instead of the combination of major and minor.

    1 vote

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  16. 1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enter key will not open focused row on Course Search Results form

    Clicking the enter key does not open an individual course form from the search results form. This works properly on the custom course search results.

    1 vote

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  18. Editing certain ribbon fields with diacritic characters will sometimes give an error

    This is an error in the DevExpress control itself that Ares uses and has been reported to them for correction.

    1 vote

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    released  ·  0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  19. 0 votes

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  20. Removing a proxy removes the associated user from all proxy courses they may be associated with

    Scenario:

    If a user named Gonzo was enrolled in one of the courses with instructor Cap.
    If Cap was added as a Proxy Instructor for another course for Gonzo, and then Gonzo was enrolled as a proxyinstructor in all 5 of Cap's courses.
    Then, a user Dwatson was added as a Proxy Instructor for Gonzo, and then Gonzo was enrolled as a proxy instructor in Dwatson's 2 courses. For a total of 7 courses.
    Then when Cap was removed as a proxy instructor for Gonzo, this removed ALL of Gonzo's enrollments. Even though a sql query shows he is still…

    0 votes

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