Ares Known Issues
113 results found
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Footer on Student Message Board New Thread page displays in content area
Line 28 of UCourseMessageBoardNewThread.html is missing an angle bracket to end the H1 element.
Current:
<h1 tabindex="0"New topic for <#COURSE field="CourseNumber"/></h1>
Fixed:
<h1 tabindex="0">New topic for <#COURSE field="CourseNumber"/></h11 votereleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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1 vote
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The Ares server installer does not allow repairs.
When trying to run the Ares server installer in repair mode, and error occurs indicating that SQL server login failed for user 'sa' (error 18456). It looks like the SQL connection verification step is running in repair mode when it shouldn't be. This error causes the repair to fail and rollback.
1 vote -
When exporting course information to a spreadsheet from the web, a blank worksheet is focused instead of the course details.
The spreadsheets are created with three worksheets - Details, Items, and Sheet3. Sheet3 is focused and blank, which may cause confusion for customers.
1 vote -
The "Change Status on Send" toggle option is inconsistently rendered when email routing is not relevant.
In some cases, we're explicitly hiding the "Change Status on Send" toggle altogether when we know that email routing isn't relevant, such as when cancelling an item or when sending an email from the user form. In other cases, the button is just disabled, such as when sending a rightsholder email request from the item form's copyright tab.
1 vote -
Personal tags are visible for items in courses that a user is no longer enrolled in
Be sure to address the question if there is any need to preserve tags if the site does not allow authorization to a course and the user can find the item is accessible via searches.
1 vote -
The calendar widget in the Ares webpages uses deprecated javascript functions.
The Xin Calendar 2 (xc2*.js files) widget makes calls to document.routeEvent() in two places. This function has been deprecated for a while now and was recently removed from Firefox altogether. Even so, the calendar still seems to be working correctly, aside from the errors that are raised in the javascript console.
1 vote -
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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The version check does not prevent newer clients from running on older server versions
The check is looking at the traditional major/minor versions instead of the combination of major and minor.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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1 vote
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A course's semester is read-only in the web but is displayed in a dropdown that indicates it can be changed.
I think that not allowing instructors to change a course's semester makes sense, and the issue seems to be the misleading appearance of editability.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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The Item.LoanPeriodDescription tag is not properly replaced when generating emails.
The Customization Manager includes an email tag for LoanPeriodDescription in the Items table. This is not an actual field in the items table and is not replaced properly when emails are being generated in the client. Instead the tag is replaced with "Item.LoanPeriodDescription", i.e. the tag syntax of the brackets and # sign are removed.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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Enter key will not open focused row on Course Search Results form
Clicking the enter key does not open an individual course form from the search results form. This works properly on the custom course search results.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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The <#ITEM field='BuildURL'> tag used to return an empty string if the field was irrelevant to that item.
The <#ITEM field='BuildURL'> tag used to return an empty string if the field was irrelevant to that item, but this led to blank spaces with back to back pipes.
The <#ITEM field='BuildURL'> tag always returns link text now, which may alter some pages that relied on it returning an empty string when the item's link URL was not relevant.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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Editing certain ribbon fields with diacritic characters will sometimes give an error
This is an error in the DevExpress control itself that Ares uses and has been reported to them for correction.
1 vote -
The Ares installer may incorrectly try to add existing document types on update.
Repro Steps
When adding the document types for mp4, docx, pptx, and xlsx in the update script, it is incorrectly checking for existing records with the same DocumentTypeName and Extension. Since only the DocumentTypeName is a primary key field, an existing record with the same DocumentTypeName but different extension will result in a primary key violation. This has come up with the New School, which had already added an mp4 document type.1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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Empty ListItemID values give an error in the flagged requests list
Repro Steps
1. Click on a list of Flagged Requests.
2. Any empty ListItemIDs are tripping the InvalidCastException catchWe can fix the problem by changing the if rowCellValue != null to if rowCellValue as(T) != null, so that the casting happens before we attempt to add it to the list.
1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Ares 4.6.6
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Copyright details won't appear when CCC connections fail
Copyright information will fail to show on item records associated with copyright orders placed through the legacy CCC API if the API fails when checking for copyright order updates.
Bug# 20638
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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Pull slip printing may fail for items with "CCC Project" field values
Pull slip printing will fail for items that contain a value in the CCC Project (OrderHeader) field if there is any Rightsholder data in the Ares database. The following error will appear in the Client logs:
"ERROR AtlasSystems.Ares.Client.Printing.StacksSearchItemsPrintStrategy - An exception occurred while fetching Awaiting Stacks Searching items: Conversion failed when converting the nvarchar value '<CCCProjectValue>' to data type int."
Bug# 20299
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.
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CCC Status Updater process that runs when an item record is opened in the Ares Client may fail for Special Request orders
The CCC Status Updater process that runs when an item record is opened in the Ares Client may fail when checking for changes to items that required a Special Request copyright order and display an error in the Right and Terms fields. The CCC Project number and Marketplace link for the item will not display until the error is resolved.
Workaround: As of Ares Server v5.0.8, the Ares System Manager's CCC Status Updater process that runs nightly will resolve this error the next time it runs.
Bug# 19852
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in the v5.0.7 Ares Client release on January 23, 2023.