Aeon Known Issues
202 results found
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1 votereleased ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released in Aeon 4.0
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1 votereleased ·AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Released
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Using an nonexistent researcher username in the create request endpoint returns inaccurate validation messages When using the create request endpoint, attempting to use a nonexistent researcher username as the reference when the RequestFor type is "researcher" returns inaccurate validation messages that do not make it clear that the user doesn't exist:
"{ResearcherUsername} is not a valid researcher username.",
"{ResearcherUsername} has been marked as an Anonymous user and cannot be a researcher username.",
"{ResearcherUsername} does not have a researcher association with {username}."Bug# 27504
0 votesreleased ·
AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Researchers cannot be associated with requests using the create request endpoint When using the create request endpoint to create a request via the Aeon API, attempting to associate a researcher with the request via the RequestFor field will allow the request to be created, but Aeon will set the RequestFor field to the username associated with the request instead of to the researcher's username.
Bug# 27503
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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The Users/{username}/requests endpoint returns a 500 when setting activeOnly to 'true' Setting activeOnly to 'true' when using the GET Users/{username}/requests endpoint to limit the requests returned for the user to only return those that are active results in a 500 error. Since the activeOnly parameter defaults to 'true', not setting a value for this parameter also returns a 500 error.
Bug# 27501
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Activities cannot be associated with requests using the create request endpoint When using the create request endpoint to create a request via the Aeon API, attempting to associate an activity with the request via the ActivityId field will always fail with the following validation message:
"User [username] is not associated with Activity [id]"
Bug# 27495
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Null username error occurs when using the Clone to Current User option from a request list In Aeon Client v5.2.4, using the Clone to Current User button from a queue's request list will result in a pop-up error stating "An exception occurred while attempting to clone the selected requests: Value cannot be null. Parameter name: Username"
Workaround: Open an individual request and use the Clone to Current User option from the Request form or select the Clone to New User option from the request list and then select the current user's username from the search.
Bug# 26834
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Request callslips cannot be printed from an Activity record if custom fields are defined Using the Print Callslips button on an Activity record results in an "invalid merge field" error if any custom fields are defined in the CustomFieldDefinitions table.
Bug# 26639
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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WebView2 browsers used by addons can occasionally cause errors searching for requests in the Aeon Client Closing a request form for a request using the WebView2 browser and subsequently searching for a new request in the Aeon Client can sometimes lead to an issue where Aeon will open the previous request instead of the one for which the search was performed.
Bug# 24181
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Client v5.2.4.
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System alerts in Aeon Client do not check for emails with the Appointment EmailType Emails with the EmailType “Appointment” do not display in the System section of the Aeon Client dashboard.
Bug# 26272
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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Invalid End Date can be entered on the Appointment form in Aeon Client Manually confirming or unconfirming an appointment via the Appointment form in the Aeon Client will save any other changes made to the information on the form without enforcing data validation, which can lead to the following error loading appointments in the Client if an invalid End Date was entered and saved:
“Error refreshing appointments
Error in the End mapping
Some appointments could not be loaded. Please contact support.”Bug# 26376
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Client v5.2.4.
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Aeon Client throws error loading appointments if the casing for a username is inconsistent between the User record and Appointment record If a username uses different casings in the database between the User record and an Appointment record for that user, this will cause an error when loading the appointment calendar in the Aeon Client that states: "Error in the PreferredName mapping."
This mismatch can happen if:
1. A request is cloned to a user via the Clone Request to Another User option in the Aeon Client and a different casing for their username is typed into the Username field on the closing interface.
2. An appointment is then created for that user from the cloned request using the different username…0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Server v5.2.6/Aeon Client v5.2.4.
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Editing an appointment on the web forces manual confirmation An appointment must be manually confirmed/re-confirmed after it is edited on the web, even when the option to auto-confirm appointments has been enabled for the reading room in the Aeon Customization Manager.
Bug# 24074
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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System information from the LocalInfo table is not properly imported into the From field on email templates System tags used to import information from the LocalInfo table (e.g., <#System.GeneralEMailAddress>) will not import the correct value when configured in the From field on email templates.
Bug# 23764
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Client v5.2.4.
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Applying service packages to photoduplication requests causes errors Global service packages cannot be applied to photoduplication requests in the Aeon Client and will result in an error. Non-global service packages may also result in an error when applied.
Workaround: Apply a global service package to trigger the error, then apply a non-global service package to the request. This will allow the non-global service package to be applied. There is currently no workaround for applying global service packages to requests.
Aeon 5.2.
Bug# 23473
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.
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DLL logs will not be created after Aeon 5.2 update DLL logs will not be created after updating to Aeon 5.2 due to a lack of appropriate permissions for web users.
Bug# 23261
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Server v5.2.4.
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Past appointments and future appointments with start dates exceeding the Min Lead Days for the reading room are not viewable on web Users cannot view appointment details on the web interface for appointments with start dates in the past or with start dates exceeding the Minimum Lead Days setting for the reading room. Clicking on an affected appointment will display the SLAppointmentAssociationError status line to the user (default text: "Error: You cannot view an appointment you are not associated with.").
Aeon 5.2
Bug# 22857
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Server v5.2.4.
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Aeon 5.1 Scheduled Date date picker calendar does not properly color disabled dates Disabled dates are not colored correctly in the date picker tool used with the ScheduledDate field in the Aeon 5.1 web pages.
Bug# 22802
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon default web pages v5.1.41.
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<#Request.CancelNote> does not populate in ItemCancellation emails from template The <#Request.CancelNote> element does not populate in item cancellation emails and displays as empty space within the email.
Workaround: Use <#Request.ReasonForCancellation> in the email template instead of <#Request.CancelNote>
Aeon 5.2
Bug# 22789
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon Client v5.2.2.
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Color contrast issues on the Aeon Options form when using certain skins The panel on the left of the Options form in the Aeon Client does not change color based on the Client skin selected and the links on the Resources tab have poor color contrast when using the Office 2016 Dark skin.
Bug# 22246
0 votesreleased ·AdminBrittany de Gail
(Technical Writer/Content Developer, Atlas Systems, Inc.)
responded
Released in Aeon v6.0.