Aeon Known Issues

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  1. The Client incorrectly deletes temporary files before updating to a new version.

    This only affects an update from Aeon 4.0 to 4.0.1 etc. The client will not auto-update and staff will need to run the update manually.

    1 vote
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    0 comments  ·  Admin Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Routing from Client addons does not work if the target queue is under a menu group.

    Set up a Client addon that will route a request to a specific queue.
    In Customization Manager, assign that queue a Menu Group name so that it's under a submenu in the Route button dropdown.
    When the addon tries to route, it will report an error indicating the queue doesn't exist.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Cloning  ·  Flag idea as inappropriate…  ·  Admin →
  4. Staff cannot cancel requests in the Aeon client if the cancellation reason is very long

    If the default note in ReasonforCancellation is 255 characters long.

    When cancelling an item, the Aeon client attempts to generate a History entry that reads:
    Cancelled
    for following reason: {Reason}; {DefaultNote}
    which can be up to 439 characters long.
    While the History table field is only 255 characters.

    1 vote
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    0 comments  ·  Database  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sometimes MS Word will not close after the merge and print

    This has not been easy to reproduce but we have a few examples of it happening. It seems to only be when "view merged document before printing" was unchecked.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Aeon forms can be shrunk a lot smaller than they should be able to

    Present in: Main form, Activity form, Request form, User form.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. BillingCategory combobox is not anchored on user billing form

    If you open the User form and resize it, the Billing Category dropdown does not reposition itself.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  8. The Aeon DLL does not correctly set more than one cookie at a time.

    The AeonSessionID cookie is not being cleared when the user logged out. SetCookie should be modified to properly append cookies.

    1 vote
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    released  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Payments with Authorize.net may fail if details contain certain characters.

    Authorize.net appears to be encoding their responses in an extended latin character set such as Windows-1252. Our URL decoder assumes UTF-8 encoding and will error out when it's given an invalid code point such as %A0 (non-breaking space in 1252).

    One way to trigger this is to provide a transaction description with two spaces in a row, where the second space will be encoded as a non-breaking space. Another way is to use extended ASCII characters in the user's first or last name, such as any vowel with a diacritic.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Check for version match is not using the VersionStaffManager key

    The staff manager application is looking at the VersionCustomizationManager key to obtain current version instead of VersionStaffManager.

    1 vote
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  11. Date fields export as UTC when exporting data from a grid in the Aeon client

    Repro Steps
    1. Open the Aeon client and navigate to a grid that has date fields
    2. Right click and Export the grid
    3. If you view the grid in Excel, the date columns show as UTC, instead of showing as the server time

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  12. Empty status div in Include_header_request.html

    There is an empty status div in the Include_header_request.html page left over from the <#STATUS> tag being moved on request forms. The div currently isn't serving a purpose.

    1 vote
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    released  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Field customizations will not hide duplicate field names in grids.

    Repro Steps
    1. Assign a staff template to a user in Staff Manager and add a field customization rule to hide the username field.
    2. Perform a request search from the main form.
    3. Although the 'Username' field will be hidden, there will be a "Username1" field which is not.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Field customizations may not apply on some grids.

    Field customizations and layout customizations may conflict on grids depending on which order they are applied. To reproduce:
    1. Assign a layout template to a staff user in Staff Manager, but make sure there are no field customization rules yet.
    2. Open the Client with that staff user.
    3. Perform a basic user search from the main menu.
    4. On the list of user search results, choose a field such as Username and drag it to a different position.
    5. Close the Client, saving layout changes.
    6. In Staff Manager, add a field customization to hide the field you selected. …

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Disavowing a new user displays a clearance warning indicating user is signed in

    1. Create a new user in the client & initialize the password
    2. Click Disavow user. A is displayed indicating the user is signed into a reading room despite just being created.

    1 vote
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    0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Searching for user details in the 'Proxies' tab of the Client user form will cause an error if the search terms include an apostrophe.

    Repro Steps
    Open a user form and click on the proxies tab.
    Perform a search using a single apostophe in the username or name field.
    An application-level exception will be raised.

    1 vote
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  18. Web payments with Paypal may record double payments.

    This is a timing issue with the aeon.dll so it can't be easily reproduced.

    When a payment has been completed with PayPal, it will send both a PDT response (an immediate response that redirects the user back to your page with payment confirmation details) and an IPN response (which is sent directly from PayPal to your server and can ensure you're notified of a successful payment even if the customer immediately closes their browser after completing payment on PayPal's site). The order and timing of these notifications is not guaranteed.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Client ignoring confirm exit dialog response when activity forms open

    Repro Steps
    Open an activity form in the client. Do not make any pending changes to the activity record
    Close the main client form
    Choose "No" on the Confirm Exit prompt

    The client will close .

    1 vote
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  20. 1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
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