ILLiad Ideas
4 results found
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Clones original request with staff changes instead of original request submitted by patron through the web Would you like any changes staff makes to the RequestType and DocumentType to be updated on the web?
Scenario: When a patron creates a request on the web and staff has to make changes to the RequestType, the changes do not persist into the web. For example, if the patron accidentally submitted a request as an article but needed a loan, staff would update the request form in the client so the RequestType is changed to loan and the doctype to the appropriate format (e.g., book). Then, when the user goes back into the web and clones the request again,…
1 voteIf both the RequestType and the DocumentType are updated in the Client, the request will clone the request to the correct request form. For details, see https://support.atlas-sys.com/hc/en-us/articles/360037535734-Changing-the-Document-Request-Type
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Option to rename Custom Holdings Groups Currently, Custom Holdings Groups cannot be renamed; instead, a new Custom Holdings Group must be created with a new name. The option to rename groups would be useful especially when formal groups change their names (e.g., RLG to SHARES), or when staff are re-thinking the organization of their locally-designated custom holdings groups.
3 votesThis functionality is replaced in ILLiad 9.1 with a button that links out to the OCLC Interface where the updated settings are located.
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We pay a lot for ILLiad, I'd like it if you stopped making us pay extra for training videos and support (ie 'tune up'; concierge) Customer service and support
1 voteHi James,
Thank you for your feedback about the training and tune-up services.
Most issues can be addressed through regular ILLiad support channels and unlimited support for those needs is included in your subscription fee. Atlas offers optional training and project services to folks that need them for an additional fee so that we can provide more in-depth consulting than is included with your ILLiad software subscription through OCLC.
We offer a variety of free ILLiad training videos in addition to the paid subscription based set. I will work with our Content Manager on making those more easily found in the video training system.
Since this enhancement request is not directly product development related I am going to close it, but please feel free to contact me directly if you would like to discuss this further.
Thank you, Stephanie at Atlas
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Remove old training addon from installer package The training addon distributed with ILLiad 8.7 is obsolete. Need to remove it from the installed files.
1 voteWe removed the Atlas Training addon from the addons directory since no longer supported and will no longer be included as a part of the installer package.
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