Clones original request with staff changes instead of original request submitted by patron through the web
Would you like any changes staff makes to the RequestType and DocumentType to be updated on the web?
Scenario: When a patron creates a request on the web and staff has to make changes to the RequestType, the changes do not persist into the web. For example, if the patron accidentally submitted a request as an article but needed a loan, staff would update the request form in the client so the RequestType is changed to loan and the doctype to the appropriate format (e.g., book). Then, when the user goes back into the web and clones the request again, it takes them back to the article request page. When the patron submits the request, it will not include any of the changes staff made. This scenario also works for requests being changed from loan to article.
If both the RequestType and the DocumentType are updated in the Client, the request will clone the request to the correct request form. For details, see https://support.atlas-sys.com/hc/en-us/articles/360037535734-Changing-the-Document-Request-Type