ILLiad Known Issues

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  1. Request cloning from the staff client will always set the RequestType to Article

    Repro Steps
    1. Open a loan request in the staff client
    2. Clone the request. The behavior is the same regardless of cloning to same user or different user and if the request is/is not opened after the process is completed.

    4 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Not Wanted After" column sorts results incorrectly in grid view

    Sorting by the "Not Wanted After" column while in a grid view will order results by the first digit in the date string rather than by the date itself.

    Bug# 17798

    0 votes

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  3. Unable to force password reset on Lender Address records

    When using the Change Password button on a Lender Address record in the ILLiad Client, checking the Force Password Reset checkbox will not force the lender to update the password upon login.

    Bug# 17402

    0 votes

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  4. Leaving the ILLiad Client idle will trigger CCC credentials error on the Process Copyright form

    Leaving the ILLiad Client idle for a period of time will trigger the following error if the Process Copyright form was left open:

    ILLiad 9.1: "Error communicating with the CCC. Please ensure that your CCC credentials are configured correctly."

    ILLiad 9.2: "Unable to authenticate with CCC. Please check your configuration."

    The Client logs will display the following message:

    -DEBUG AtlasSystems.ILLiad.Client.Controls.CopyrightSearch - System.Exception: Error communicating with CCC.
    at AtlasSystems.Copyright.CccApiClientBase.<Reauthenticate>d__20.MoveNext()

    Workaround: Close the Process Copyright form and reopen it.

    0 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Screenshots submitted through the Feedback form are corrupted when saved

    Screenshots submitted through the Feedback form of the Client will display correctly on the form but will be corrupted after the file is saved.

    Bug# 14332

    0 votes

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  6. Leaving the ILLiad Authentication checkbox unchecked/unchanged when creating a new user will default the user to ILLiad Authentication type.

    Leaving the "ILLiad Authentication" checkbox unchecked/unchanged while creating a user in the Client still defaults to ILLiad Authentication when the user is created, even though the option is not checked when saving.

    Workaround: Check and uncheck the box before saving.

    Bug# 12841

    0 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Large number of saved layouts causes a database timeout

    If the combined file size of saved layouts is too large, it may occasionally cause database timeouts and revert all Client layouts to the default.

    Bug# 11910

    0 votes

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  8. Errors opening/sending some types of PDFs in the Client

    The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:

    -"An error occurred while attempting to load a file."
    -"Input data is not recognized as valid pdf."

    Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.

    Bug# 11572

    0 votes

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  9. Persist Settings bug if a search group is not selected

    The "Error saving z39.50 persistent settings to registry" occurs if you don't have a default Z39.50 Search Profile/Configuration and open the request form.

    Bug# 10020

    0 votes

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  10. FormClearUser doesn't populate Yes/No values for ElectronicDelivery field

    The ElectronicDelivery field on the Clear User form does not have any default or selectable values in the dropdown, but will accept Yes or No if manually typed in.

    Bug# 10281

    0 votes

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  11. Order of Web Alerts

    There is no specific ordering that determines the way the web alerts appear within the client.

    Bug# 6725

    0 votes

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  12. Documents can't be delivered electronically, or get stuck in a electronic delivery queue/workflow because of corrupt PDF files

    Files that are corrupt can't be retrieved through ILLiad and can potentially cause the client to crash or freeze until the client has been restarted. If the corrupt files were found, canceled, or delivered manually, they will need to be manually updated in the OdysseyRecieved table once the client has been restarted.

    Bug# 4727

    0 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  13. ILLIAD: Removed profile groups still appear in recently used menu

    Profile groups removed from the GAC table still appear in the recently used menu, and the recently used menu appears to grow infinitely. See attached screenshot.

    Bug# 4650

    0 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Changing skins will cut off the Holdings window, hiding the Delete and Clear buttons from the Selected Lenders box

    This issues occurs when you change the skin then navigate to Open request>OCLC tab>Holdings tab.

    Workaround: Restarting the client fixes the issue; however, you will need to restart the client each time you change the skin or else the error will occur again.

    v9.0
    Bug# 4481

    0 votes

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  15. 0 votes

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  16. 0 votes

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  17. 0 votes

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  18. 0 votes

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  19. Lender Address form throws an error

    FormLenderAddresses will throw an exception when the request tab is opened without the lender being saved first.

    0 votes

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  20. Z39.50 YazLoader typo & wrong dependency loaded

    Repro Steps
    The YazLoader class (only used for loading Z39.50 in an addon) has a typo and should be libraryname. Also the YazLoader is not loading the zlib1.dll file despite the log indicating it has. It actually loads libxslt.dll a second time. zlib1.dll is a dependency of libxml2.dll and not a direct dependency of yaz3.dll which has allowed it to not work with bundling the zlib1.dll with addons using this. Currently the LendingAvailabilityAddon for Wisconsin is the only user of this code.

    [DllImport("kernel32", CharSet = CharSet.Unicode, SetLastError = true)]
    private extern static IntPtr LoadLibrary(string librayName);
    ....
    log.Debug("Loading zlib1.dll");
    LoadLibrary(System.IO.Path.Combine(path, "libxslt.dll"));

    1 vote

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