The "Route Request to Review" action in the Automated Request Manager (ARM) causes unexpected behavior in ILLiad
If the "Route Request to Review" action is selected in the configuration settings for the OCLC Automated Request Manager, this can lead to ILLiad unexpectedly closing the affected direct requests.
Bug# 143420 votes
If we receive the error we should ensure that the ESPupdate is removed so that it will not attempt to retry since we already know that OCLC will consider it invalid based on it's current state.1 vote
Workform Mapping should be replacing invalid XML characters.
Currently workform mapping handles replacement of \r & \n.
1. Create a borrowing request in the client.
2. Via the database update an Article Title to include ""
3. Close the request form and re-open after the invalid characters are added.
4. Search OCLC and attempt to send the OCLC request.1 vote