An error occurred while saving the commentAnonymous commented
There's two scenarios for Brock's library staff who do not have/ use/ need the Ares Client -- they both just want view-only access for all live courses in Ares on the user side.
Front-line staff at the desk: when users come to the desk and want to borrow a book for their course (say EDUC 3P90), staff used to be able to look up by course and view the list of items in order to retrieve what they need. With Ares, the student has to log in, which is clunky and not a good service model.
Liaison librarians who interact with instructors and support them: They are frustrated that they cannot help instructors and peek in when they are asked about things that may or may not be showing in Ares.
Edited for posting by Kerry - ZD #18326