Flag items with user notes
When an instructor/proxy puts a user note in the online request forms, flag these requests with "User Note" or something similar, but keep them in the current queue. (This could be done in tandem with 17708071, which asked for the items grid to indicate when there is a user note.) Our instructors (unsurprisingly!) think that when they write a note, we are alerted to their note, but in many cases we never see the note, especially if they add the link or upload the PDF themselves.
Heather Martin commented
Actually, we need all item notes to display in the grid, so it is easy to see at a glance which items in the grid display have relevant notes - this is needed whether it's an instructor note or a staff note.
Genie Powell commented
Don't show the note(s) themselves but put some indication in the grid to make it more obvious.