The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:

-"An error occurred while attempting to load a file."
-"Input data is not recognized as valid pdf."

Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.

Bug# 11572