Errors opening/sending some types of PDFs in the Client
The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:
-"An error occurred while attempting to load a file."
-"Input data is not recognized as valid pdf."
Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.