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110 results found

  1. Spaces at the beginning or ending of a password are trimmed off in the web but not in the client

    The DLL is trimming any leading or trailing spaces from the password field within the web, whereas the client just runs the password as it's entered with the spaces. For example, if my password is "ABC" when logging in the client "ABC " fails, whereas it works in the web pages because the space is being removed.

    Note: A space can exist within the password itself, e.g., "P@ss W0rd", as long as it's an accepted requirement in the Customization Manager. The spaces within the password will not be trimmed by the DLL.

    Bug# 4490

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    0 comments  ·  Staff Client  ·  Admin →

  2. Borrowing Overdues may fail if a delivery location has an apostrophe in the name

    Bug# 4474

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    0 comments  ·  Staff Client  ·  Admin →

  3. The generateuser call appears to fail when creating a new user from an import email request

    The email import behavior when creating a new user from an import request with the EMailImportAutoUserRecord set to yes will cause the generateuser call to appear as though it has failed, but the request is still imported, and assigned to a default user

    Should also be noted that this process works correctly when the user already exists in the system. This is only occuring when AutoUserRecord is set to yes, and the Username value from the email does not exist in the database.

    Bug# 4441

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    0 comments  ·  Email  ·  Admin →

  4. Docline scripts not importing patron name if it is in the imported info

    Bug#4263
    v9.0.3 & 8.7.3

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    0 comments  ·  Docline  ·  Admin →

  5. ILLiad users are not prompted for password change after 9.0 update

    When a user who has an ILLiad login and an AuthType of Default tries to log in to the ILLiad web pages when WebAuthType=RemoteAuth, they are able to log in without being prompted to change their password (when trying to log in for the first time after the upgrade).

    v9.0
    Bug#4214

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    0 comments  ·  Web Interface  ·  Admin →

  6. Grouping by field in In Document Delivery (DD) Stacks Searching causes error

    An error message/feedback pop-up will appear when a staff user attempts to group transactions by a field (e.g., username) in dd stacks searching. The log will record this error as "Transaction number 0 not found".

    v8.7 & 9.0
    Bug# 4172

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    0 comments  ·  Staff Client  ·  Admin →

  7. Some specific parameter settings may cause Index and Length Server Error

    Workaround: Try different numbers in the parameters of the report.

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    0 comments  ·  Reporting  ·  Admin →

  8. When downloading an update, the Client may hang if it receives a 404 response when trying to download the update executable

    Bug#4007

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    0 comments  ·  Staff Client  ·  Admin →

  9. TemplateProcessor for emails does not handle parameters that have a right angle bracket

    The RegEx used assumes the first angle bracket as part of the tag instead of a bracket inside a tag parameter. This impacts email and SMS templates.

    v8.6
    Bug#1470

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    0 comments  ·  Email  ·  Admin →

  10. External Request Controller is checking for the Aeon status even if ExternalId is null

    The ILLiad ExternalRequestController is attempting to retrieve statuses for external requests that had never been created in Aeon. The check is parsing the ExternalID as an integer but when null, fails.

    This error occurs with Aeon and ILLiad integrations.

    v8.7.2
    Bug# 3829

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    0 comments  ·  Web Interface  ·  Admin →

  11. Unhandled Exception Error Upon Startup of the Staff Manager

    Bug#3775

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    0 comments  ·  Staff Manager  ·  Admin →

  12. OCLC Request form does not open properly for completed OCLC requests

    OCLC Requests that have a Worldshare ILL Status of Closed and disposition of Supplied cannot be opened in the OCLC Request form.

    Bug#3787

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    0 comments  ·  Staff Client  ·  Admin →

  13. Transaction status in Request form status bar is not visible using some skins

    The transaction status that displays on the lower left of the status bar on a request form is not visible when using some skins due to the color contrast with the default black text. See the attached example of the Office 2013 Dark Gray Skin. This status is visible in the Standard Display using Office 2016 Colorful and Office 2016 Dark.

    v9.0
    Bug#3991
    Bug#4166

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    0 comments  ·  Staff Client  ·  Admin →

  14. The ClientUpdateLocation customization key does not allow index files with names other than "ClientUpdates.xml"

    Bug#4006

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    0 comments  ·  Customization Manager  ·  Admin →

  15. "Nullable object must have a value" Error

    The error message "Nullable object must have a value" needs to be explained better on the prompt. The error appears when attempting to request an item when the OCLC request is in the Cancelled status.

    Bug#3594

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    0 comments  ·  Staff Client  ·  Admin →

  16. "TransactionNumber could not be determined from the OCLC request" Error

    The "The TransactionNumber could not be determined from the OCLC request." error appears when a staff user clicks the show button on a borrowing request that is linked to an OCLC request in the Cancelled status.

    Bug#3595

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    0 comments  ·  Staff Client  ·  Admin →

  17. Missing WSKey Prompt Appears Due to Shortened OCLC Domain

    Workaround: request a new WSKey from OCLC Article Exchange. For more instructions see: https://support.atlas-sys.com/hc/en-us/articles/360011808274-Requesting-a-WSKey-from-OCLC-Article-Exchange

    Bug#3788

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    0 comments  ·  Staff Client  ·  Admin →

  18. DocDel layout customization settings not saving in the Staff Client

    Workaround: Place the Supplemental Information tab in its own section, then you and group and rename the other aspects of the template.

    Bug#3758

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    0 comments  ·  Staff Client  ·  Admin →

  19. In Electronic Delivery Processing, file deletion is unavailable if the document is corrupt

    Bug#3583

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    0 comments  ·  Staff Client  ·  Admin →

  20. Duplication of status bar messages.

    On the bottom status bar of the Staff Manager, some messages are showing up multiple times. See the attached example.

    Bug#3826

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    0 comments  ·  Staff Manager  ·  Admin →
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