122 results found

1. TemplateProcessor for emails does not handle parameters that have a right angle bracket

   The RegEx used assumes the first angle bracket as part of the tag instead of a bracket inside a tag parameter. This impacts email and SMS templates.

   v8.6
   Bug#1470

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   0 comments  ·  Email  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

2. External Request Controller is checking for the Aeon status even if ExternalId is null

   The ILLiad ExternalRequestController is attempting to retrieve statuses for external requests that had never been created in Aeon. The check is parsing the ExternalID as an integer but when null, fails.

   This error occurs with Aeon and ILLiad integrations.

   v8.7.2
   Bug# 3829

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   0 comments  ·  Web Interface  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

3. Unhandled Exception Error Upon Startup of the Staff Manager

   Bug#3775

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   0 comments  ·  Staff Manager  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

4. OCLC Request form does not open properly for completed OCLC requests

   OCLC Requests that have a Worldshare ILL Status of Closed and disposition of Supplied cannot be opened in the OCLC Request form.

   Bug#3787

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

5. Transaction status in Request form status bar is not visible using some skins

   The transaction status that displays on the lower left of the status bar on a request form is not visible when using some skins due to the color contrast with the default black text. See the attached example of the Office 2013 Dark Gray Skin. This status is visible in the Standard Display using Office 2016 Colorful and Office 2016 Dark.

   v9.0
   Bug#3991
   Bug#4166

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

6. The ClientUpdateLocation customization key does not allow index files with names other than "ClientUpdates.xml"

   Bug#4006

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   0 comments  ·  Customization Manager  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

7. "Nullable object must have a value" Error

   The error message "Nullable object must have a value" needs to be explained better on the prompt. The error appears when attempting to request an item when the OCLC request is in the Cancelled status.

   Bug#3594

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

8. "TransactionNumber could not be determined from the OCLC request" Error

   The "The TransactionNumber could not be determined from the OCLC request." error appears when a staff user clicks the show button on a borrowing request that is linked to an OCLC request in the Cancelled status.

   Bug#3595

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

9. Missing WSKey Prompt Appears Due to Shortened OCLC Domain

   Workaround: request a new WSKey from OCLC Article Exchange. For more instructions see: https://support.atlas-sys.com/hc/en-us/articles/360011808274-Requesting-a-WSKey-from-OCLC-Article-Exchange

   Bug#3788

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   0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
   released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

   Released in ILLiad 9.1

10. DocDel layout customization settings not saving in the Staff Client

    Workaround: Place the Supplemental Information tab in its own section, then you and group and rename the other aspects of the template.

    Bug#3758

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    0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

11. In Electronic Delivery Processing, file deletion is unavailable if the document is corrupt

    Bug#3583

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    0 comments  ·  Staff Client  ·  Delete…  ·  Admin →
    released  ·  AdminBrittany de Gail (Technical Writer/Content Developer, Atlas Systems, Inc.) responded

    Released in ILLiad 9.2

12. Duplication of status bar messages.

    On the bottom status bar of the Staff Manager, some messages are showing up multiple times. See the attached example.

    Bug#3826

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    0 comments  ·  Staff Manager  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

13. Persist outgoing notifications grid layout resets after closing

    Outgoing Notifications grid columns reset their size whenever Outgoing Notifications is closed or the client is restarted. v9.0

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    0 comments  ·  Staff Client  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

14. Turnaround Time Web Reports Articles Detail Grid no longer shows transactions

    When you export the report in Excel, everything is left blank except for the parameters. v9.0.3 and web report v9.0.0

    Workaround: The same web report data can be extracted from ILLiad using an ODBC link. See https://support.atlas-sys.com/hc/en-us/articles/360011809414-Administrative-Web-Reports for examples of queries that can be run to obtain this information.

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    0 comments  ·  Reporting  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

15. ILLIad drops "x" value at the end of ISSN when importing from Docline

    On both the borrowing and lending side, if the imported the citation and the ISSN end with an X, then the ISXN field in the transactions table leaves off the X in the borrowing Transaction record.

    Bug# 4027
    v9.0.3 & 8.7.3

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    0 comments  ·  Docline  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in DOCLINE 3.1.2.1 Scripts

16. Default shipping value for articles being set to default shipping value of loans

    When the lending library imports the lending request, it puts the LenderAddresses.DefaultShippingMethodLoan value into the Transactions.ShippingOptions field instead of using the LenderAddresses.DefaultShippingMethodArticle value. v9.0.3 & 8.7.3

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    0 comments  ·  Docline  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

17. Default primary DeliveryMethod are not not set to Odyssey

    The search and fill button is not filling in the Primary Delivery method correctly because Illiad is using the default from the FieldTranslation.xml file instead of the Docline Borrowing settings if the ShippingOptions value is left blank in the request. For example, the drop-down is set to Email PDF instead of Odyssey. While the default delivery methods are updated in ILLiad and the default FieldTranslation.xml files, the DeliveryMethods are not set to Odyssey, since the update doesn't automatically overwrite the FieldTranslation.xml file. This prevents the update from overwriting any customizations your site may have.

    Workaround: To change how ILLiad handles the shipping options value if the field is left blank in the request, choose one of the following options and make the appropriate changes to the FieldTranslation.xml file:

    Option 1- To not alter the drop-down when ILLiad fills out the request and leave the field as is, comment out the DeliveryMethod translation.

    Change This:

    <TranslationMap Type="DataSource" Name="DeliveryMethod" Target="OptionMap.NetworkShippingOption"/>

    To This:

    <!--<TranslationMap Type="DataSource" Name="DeliveryMethod" Target="OptionMap.NetworkShippingOption"/>-->v9.0.3

    Option 2- To continue trying to set based on the value in the ILLiad request, change the DefaultValue in the OptionMap for NetworkShippingOption.

    Change This:

    <OptionMap Name="NetworkShippingOption" DataSource="Transaction.ShippingOptions" DefaultValue="email_pdf">
    <Option SourceValue="E-mail" OptionValue="email_pdf"/> <!-- E-mail (PDF) -->
    <Option SourceValue="Article Exchange" OptionValue="article_exchange"/> <!-- E-mail (TIFF) -->
    <Option SourceValue="Fax" OptionValue="fax"/> <!-- Fax -->
    <Option SourceValue="Mail" OptionValue="mail"/> <!-- Mail -->
    <Option SourceValue="Odyssey" OptionValue="odyssey"/> <!-- Odyssey -->
    <Option SourceValue="Pickup" OptionValue="pickup"/> <!-- Pickup -->
    <Option SourceValue="Web" OptionValue="web_pdf"/> <!-- Web -->
    </OptionMap>

    To This:

    <OptionMap Name="NetworkShippingOption" DataSource="Transaction.ShippingOptions" DefaultValue="odyssey">
      <Option SourceValue="E-mail" OptionValue="email_pdf"/> <!-- E-mail (PDF) -->
      <Option SourceValue="Article Exchange" OptionValue="article_exchange"/> <!-- E-mail (TIFF) -->
      <Option SourceValue="Fax" OptionValue="fax"/> <!-- Fax -->
      <Option SourceValue="Mail" OptionValue="mail"/> <!-- Mail -->
      <Option SourceValue="Odyssey" OptionValue="odyssey"/> <!-- Odyssey -->
      <Option SourceValue="Pickup" OptionValue="pickup"/> <!-- Pickup -->
      <Option SourceValue="Web" OptionValue="web_pdf"/> <!-- Web -->
    </OptionMap>
    

    v9.0.3 & 8.7.3
    Bug#4081 & 4025

    The search and fill button is not filling in the Primary Delivery method correctly because Illiad is using the default from the FieldTranslation.xml file instead of the Docline Borrowing settings if the ShippingOptions value is left blank in the request. For example, the drop-down is set to Email PDF instead of Odyssey. While the default delivery methods are updated in ILLiad and the default FieldTranslation.xml files, the DeliveryMethods are not set to Odyssey, since the update doesn't automatically overwrite the FieldTranslation.xml file. This prevents the update from overwriting any customizations your site may have.

    Workaround: To change how ILLiad handles… more

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    0 comments  ·  Docline  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in DOCLINE 3.1.2.1 Scripts

18. ILLiad API is not using database defaults for creating new requests

    Requests submitted through the ILLiad API are not using the database defaults set in the Customization Manager. For example, a request will not appear on the ILLiad reports even though they appear in the client if the CopyrightAlreadyPaid key is set to Null via the API since the reports are looking for the default value of No or Yes. v8.7.4

    Workaround: Add the No field to requests submitted through the API.

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    0 comments  ·  ILLiad API  ·  Edit…  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

19. When creating or editing a Z39.50 server in Customization Manager, the modified field indicator is not removed from the ISSN Search field.

    In the Customization Manager, edit an existing Z39.50 server or create a new one. Modify the ISSN Search field. When you save your changes, the ISSN Search field will remain yellow. v8.6

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    0 comments  ·  Customization Manager  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1

20. ISO: ESPNumber and InstitutionSymbol not set on outgoing requests

    Error sending request popup will appear stating "Could not execute JDBC batch update".

    Bug# 1453

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    0 comments  ·  ISO  ·  Delete…  ·  Admin →
    released  ·  AdminSara Juel (Access Services Product Manager, Atlas Systems, Inc.) responded

    Released in ILLiad 9.1