Allow routing rules to add a flag to an item but leave it in the same status
Allow routing rules to place a flag on an item while keeping it in the same queue. Right now if you try to do that, it routes the item into a queue with the name of the flag instead of actually adding a flag and leaving it in the same status.
3
votes
Jenny Vitti
shared this idea
1 comment
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We've had others express interest in this and it came up as we first developed the flags concept. It may need to be a separate table/customization interface, but is a good idea.
