Ex. Borrower received article on 7/13 and that one was delivered to web, but then they received it again on 7/16 from the same lender. That time it was a duplicate, and it was stuck at 'unmatched' in the OdysseyReceived table in the database, so every time they hit Electronic Delivery it would come in for them to match it and deliver it.

Usually if a site receives a wrong TIF file that is unmatched, they should use the "delete all" button in the electronic delivery screen in the client. That will change the OdysseyReceived table entry to "Deleted" and will leave the xml and tif files in the odyssey\receive\received folder on the server, but they will not see it importing into the client when they click on Electronic Delivery in the future.

However, if it was received as a PDF file, they will be unable to hit the "delete all" button in the electronic delivery screen. In that case the only thing to do is for support staff to manually change the OdysseyReceived table to "Deleted" as the Status with a query like "Update OdysseyReceived Set Status = 'Deleted' where DocumentIDTemp like '[enter the O number here, like O12345]'.