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  1. Hard to tell when Editing vs Copying a row in Customization Manager tables

    When working in the OpenURLMapping table, we noticed it really is impossible to tell if you're in the "Copy" or "Edit" mode because the ID value doesn't show up in either of them. We'd expect it to show while in Edit mode, but be blank in Copy mode.

    In general, when working with a table in the customization manager, it gets very confusing when you think you hit Copy but then worry you may have hit Edit instead since the opened row says "Edit Row" either way. If there was some way to indicate better whether you were in Copy…

    3 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  2. ILLiad Lending scanning display email of borrower

    In the lending scanning window, display the email address of the borrower. When sending via Article Exchange it isn't always known if the email address is filled out in the address book. If the email address is not in the address book, the article does not get delivered.

    3 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Expired User Indication on User Record

    When using User Expiration in 9.1, the only indication of a user's expired status on the User Record is the Expiration Date. All other indicators are the same as a New User :

    User Record= no status button active
    https://www.screencast.com/t/1xqQr0NbaIZ

    Transaction Record=flag by username and "user not cleared" status warning
    https://www.screencast.com/t/0DttY3BXKQkP

    I would be helpful to be able to readily distinguish between users that are expired vs. users that are new.

    4 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  4. More ItemInfo and UserInfo fields

    Consider increasing the number of ItemInfo and UserInfo fields to more than 5 each. We have already used up all of the ItemInfo fields and have had to re-purpose existing fields to collect the additional information we need in our borrowing requests.

    10 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Include ability to batch update records

    I realize that this could be very dangerous and should be locked down behind something like the database manager, but having the ability to batch update records (transaction, user, lender, etc) in ILLiad would be a huge time saver. There are times when local data or workflows change, and the ability to change more than one record at once would open up a lot of possibilities.

    4 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improvement to Borrowing Turnaround Times Report

    Currently, the report is generated with Articles, Loans, Overall, and Overall w/ Manually Processed tabs. The Articles, Loans, and Overall tabs are generated with the data of transactions that are automatically processed. What we need is a way to generate this same report with all of the articles regardless of automatic or manual processing (same with loans). With this data being lumped into the Overall w/ Manually Processed tab it is unhelpful when trying to discover total articles or loan turnaround times (not both together).

    What is most desired is a way to decide if the report is generated with…

    9 votes
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  7. warning when request is open by another user

    Enable a pop-up message that would indicate when a request is open by another user

    5 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  8. A key to determine if request auto opens (or doesn't) when it's the only item in a queue.

    I would like to be able to control if a request will automatically open when searched or when a queue of one is displayed.

    Primarily, I want to be able to STOP the request from opening automatically. Many times we search for an item to see info, or route to an active status, and auto opening just slows down our ability to do this as we wait for the request to render.

    3 votes
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  9. Save some user demographic info with the request for reporting/statistics.

    Store demographics (ie, non personally identifying information, such as major or department) associated with a user request, to the request, not just the user.

    This would allow us to know better understand ‘how many requests were submitted by BIOLOGY majors’ in a given period of time vs. having those BIOLOGY requests migrate to a new major when USERS change major or vice versa.

    3 votes
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  10. Extend database field length for ISSN

    Extend the max field length for the ISSN/ISBN field beyond 20 Characters. Users sometimes copy/paste an ISBN with a prefix (e.g. ISBN: 1234567891234). If they do that with a 13-digit ISBN, the last digits are cut off.

    9 votes
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  11. Bulk data updates

    I'd like to see an addition to the database manager where we can run a search against the transactions, users or lending library tables and from those results, batch update fields in that table for those results. An example would be if we have a campus that changes names (which we've had a couple times) We could run a query on all users with that pickup site and batch update them to the new name. I see this as an addition to the database manager since that is able to be restricted to a VERY limited number of staff.

    1 vote
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Request Notes to be Edited

    I often need to delete notes I have just added to a request because I realize that there is a typo or I want to add to the note. It would be very helpful to be able to just edit the existing note rather than having to delete it and add a new note.

    5 votes
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  13. Limit Number of Library Symbols added to the Lending String with Custom Holdings

    Add ability to customize the number of libraries that are added when using Custom Holding to create the Lending String.

    Many libraries want to create shorter lending strings (less than fifteen) so that requests are not out for potentially weeks before being filled. Currently, in order to create shorter lending strings you have to manually add library symbols or remove library symbols after using custom holdings to auto-generate a string.

    6 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Searching from the Check In From Lending Library Screen

    If you accidentally click Search without any information in the search fields, a long list of requests come up and the first one in the list automatically displays. This has caused trouble with new employees who have not noticed and mistakenly checked in items that we have not received. Please change this so that no results appear if you do not enter search information or at least a window opens asking if you want to proceed.

    1 vote
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  15. Overdue Workflow Enhancement

    Add option set a time to auto-route extremely Overdue requests (e.g. those which have received notice 3 + 30 days) into a custom queue indicate that the item is lost and an invoice needs to be created.

    3 votes
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  16. Expand fields searched in citation information on both the home and the lending update stacks search screen

    The citation information search in the client should be expanded to include things like Item Number and ISBN.

    1 vote
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  17. Integrate WSILL IFM Refund in ILLiad

    WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

    10 votes
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  18. Include more high contrast skins in ILLiad

    Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

    27 votes
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    6 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bring Back UNDO Shipped for all requests

    Is it possible to have the ability to UNDO Shipped brought back, or have another way to undo a request?

    12 votes
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    4 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  20. Address validation for shipping

    UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
    https://www.franklinparcel.com/what-is-an-address-correction-charge/

    Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

    47 votes
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    5 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
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