Extend the max field length for the ISSN/ISBN field beyond 20 Characters. Users sometimes copy/paste an ISBN with a prefix (e.g. ISBN: 1234567891234). If they do that with a 13-digit ISBN, the last digits are cut off.

Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

Add ability to customize the number of libraries that are added when using Custom Holding to create the Lending String.

Many libraries want to create shorter lending strings (less than fifteen) so that requests are not out for potentially weeks before being filled. Currently, in order to create shorter lending strings you have to manually add library symbols or remove library symbols after using custom holdings to auto-generate a string.

UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
https://www.franklinparcel.com/what-is-an-address-correction-charge/

Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

Consider increasing the number of ItemInfo and UserInfo fields to more than 5 each. We have already used up all of the ItemInfo fields and have had to re-purpose existing fields to collect the additional information we need in our borrowing requests.

Is it possible to have the ability to UNDO Shipped brought back, or have another way to undo a request?

In the "Confirm Manually Change Status" box, the only message is "Are you sure you want to manually change this status?"

If this included the new status (eg "Are you sure you want to manually change the status of this request to ____?") this would improve the confirmation process and help to catch when staff accidentally click on the wrong status in the dropdown menu.

It would be nice to be able to see requests that are sitting around in queues when they should have moved on or some action might need to be taken by staff. An example would be items that have been sitting in Request Sent for too long with patrons not getting their materials in a timely fashion.

At Stanford, we often page books from one site to another and this can take a bit of time. We want the DueDate to reflect when we mark the book as Shipped, instead of when we first open the request. It would be beneficial if changes to this functionality also improved the client's ability to deal with server addons or workflows that bypass opening the request form, entirely, since those requests can wind up missing the due date on pull slips.

WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

After clicking "Clone to Current User" have a pop-up window/box that asks "Are you sure you want to clone this request?" Several times I have accidentally cloned a request when I didn't mean to.

The functions to create an OCLC borrowing request are not available until the request is opened from the Awaiting Request Processing queue. It would be helpful to be able to create OCLC requests from a custom queue eliminating extra steps for processing items that might routed to a custom queue for review.

Currently, Custom Holdings Groups cannot be renamed; instead, a new Custom Holdings Group must be created with a new name. The option to rename groups would be useful especially when formal groups change their names (e.g., RLG to SHARES), or when staff are re-thinking the organization of their locally-designated custom holdings groups.

Currently LendingReminderDaysBeforeOverdue and BorrowingingReminderDaysBeforeOverdue adding value of 0 will disable lending reminders. However, in the other keys for scheduling the overdue notices, a 0 value will send the notice on the day the item is overdue.

It would be helpful if these keys worked the same way and all allowed the ability to disable the notice if you want to send less than three notices with the automated service.

When sending a borrowing request in ILLiad, have ILLiad bring the ISBN/ISSN from the record selected over from the work form to the main request page, as it does with OCLC numbers/titles. This would help ensure accuracy with the standard number and assist with collecting stats.

From customer: If we could automatically/programmatically create Staff User accounts in ILLiad and have the option for them to authenticate via LDAP to the ILLiad client, that would be really convenient. (Or if there was a Single Sign-On option that used the computer's Windows credentials to authenticate staff users).

Having a new document type of E-Book would help when doing custom reports.

When creating a holdings list, currently borrowers can see the institution name, days to respond, and fees for lending institutions. It would be nice to see the library's loan period for items in this area.

Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.