Ability to identify requests that will use the lend-like print method using an owned-to-loan ratio, manage due dates, etc. Details on CDL can be found here: https://controlleddigitallending.org/.

The current message saying a book was checked in or out is too similar to the text already on the page, and our students never notice it and get confused as to whether a book has actually been checked out. If it was even just bold, in red, or a little bit larger font, it would stand out a lot more.

We like to hide our staff notes (via customization manager), but it would be nice to have another option for adding notes viewable to the user. Perhaps a Staff-hidden and Staff - so we could hide some notes but make others visible to the user in their account/request.

It would be great to have some view in the client of all existing queues and flags, regardless of whether they currently have any requests in them, so that layout and customization of categories can be more thorough.

We would like to restrict access to the Policies Directory in the ILLIad client by adding permission levels to staff users. Currently this link is available to any staff including student workers who are using the ILLiad client to process requests. We have recently had an issue with a student worker changing our Policies Directory without our knowledge.

The change would inactivate or hide the link to the Policies Directory if the user's permissions did allow for that access.

If items are in the "Awaiting Renewal Request Processing" (including "Awaiting Renewal OK Processing") or "Awaiting Recalled Processing" queues, they should be eligible for checkin via the Web Circ. As it stands, when patrons try to return books that are in one of those queues, they cannot be checked in and require intervention by ILL staff before they can be sent back.

The ILLiad scanning interface already allows use of a Quick Scan Key to initiate a scan, but it's highly cumbersome to still mouse into Settings and switch the dropdown back and forth between B&W, grayscale, and RGB within a request. Could you create a functionality so that staff can program keyboard function keys for each of those color settings and easily switch between them when scanning?

It would be nice if you could refresh the status and number of requests in an ILLiad user (request tab) without a close/reopen.

Currently, routing queues added to the quick access toolbar disappear once someone logs out of ILLiad. It would be nice if the quick access toolbar saved any customization instead of having to added routing queue every time someone logs into ILLiad.

For sites within a consortium, it would be a good idea to limit sites to view Web Alerts only to those created by their staff i.e. limit to view those created by their NVTGC.

The delete option also should be restricted to the Web Alerts created by their own staff/NVTGC. Otherwise their is danger of the wrong alert (Alert of another institution) inadvertently getting deleted.

For example, the field will be "978-0". This leaves staff without entire citation and have to go back to Docline to retrieve it. It would be great if this were fixed

When a new lender address is created, an address number is automatically assigned and that number cannot be changed. Please allow that field to be edited in case we want to re-arrange the order of our addresses. Some addresses are used a lot more often and we want that to be 1 or 2 but cannot right now. Thank you.

Allow staff to reset their own passwords when they forget them for the ILLiad client (similar to user password reset functions via web). "Forgot Password"? for the client interface rather than another staff person having to go into Staff Manager to reset it manually.

Expand the ItemNumber field in ILLiad to accommodate multiple barcodes for multi-volume sets. Add ItemNumber to the default Number search in the ILLiad ribbon for easy access. Add ItemNumber to fields searched by TN/ILL # search on Check Item In interface.

All of the above would allow more efficient handling of borrowing returns when paperwork with Transaction is missing.