From user: New EFTS system automatically uploads all completed transactions into our account with our base fee but we can override with our own file. Currently ILLiad does not include $0 charges in the file for upload.

Billing manager is great for print invoices, but we would like a more integrated way to send email invoices through Billing Manager. Currently, we generate the invoices and then have to break them into individual .pdfs before sending via email or regular mail. It would be great if there was a one click solution to just send the invoice via email to each library.

U Pitt has a remote storage location that shares an OCLC symbol but has its own NVTGC to allow for unique workflow requirements. We need the ability to process invoices for both sites at once, rather than duplicating the process, since the purpose of the remote storage facility is to support requests sent to the primary site, rather than function as its own entity.

I would like the ability to print an invoice right away for the libraries that email their request and ask that we attach an invoice to the request. Most of the time these are specialty or international libraries that rarely or don't use OCLC or Docline. This would also be good for individual users ( former Lomsone Doc Users) who are not part of our university or our medical association.

We need a better and easier way to generate lost book invoices.

Purdue University needs to break down IFM charges by RequesType for internal reporting. Having this in the default reports would be very helpful. We'd like to see it for both Lending and Borrowing.

If every user is always charged $x for an article, there is no reason for staff to mediate those. The billing could be added and the article delivered to the user.

Ability to create an individual invoice for lost items and have the Billing Manager handle billing for one-off invoices.