10 results found
Ability to utilize IFM via Billing Manager for Lost Book/other charges
Paying/Billing for lost or damaged items is complicated! It would be great if we could utilize the power of IFM to bill one another instead. Also, we would know that the money is going right back into ILL services!8 votes
Disable "end request routing"
I was wondering about the DOCLINE caveat that states a request canceled due to "Cost Exceeds Limit" would "end request routing.”
Is there some way to disable this? I have had to cancel requests that would've cost more than the patron was willing/able to pay, but I hate to think their search would end with us because of that.1 vote
Billing Manager: send .pdf invoices via email
Billing manager is great for print invoices, but we would like a more integrated way to send email invoices through Billing Manager. Currently, we generate the invoices and then have to break them into individual .pdfs before sending via email or regular mail. It would be great if there was a one click solution to just send the invoice via email to each library.75 votes
Billing for lost items
Ability to create an individual invoice for lost items and have the Billing Manager handle billing for one-off invoices.4 votes
Combine Lending billing for multiple NVTGs
U Pitt has a remote storage location that shares an OCLC symbol but has its own NVTGC to allow for unique workflow requirements. We need the ability to process invoices for both sites at once, rather than duplicating the process, since the purpose of the remote storage facility is to support requests sent to the primary site, rather than function as its own entity.1 vote
Printing a individual invoice
I would like the ability to print an invoice right away for the libraries that email their request and ask that we attach an invoice to the request. Most of the time these are specialty or international libraries that rarely or don't use OCLC or Docline. This would also be good for individual users ( former Lomsone Doc Users) who are not part of our university or our medical association.12 votes
Improve the Billing Manager!
We need a better and easier way to generate lost book invoices.59 votes
Add RequestType to default IFM ILLiad reports
Purdue University needs to break down IFM charges by RequesType for internal reporting. Having this in the default reports would be very helpful. We'd like to see it for both Lending and Borrowing.6 votes
Allow borrowing articles to deliver immediately via trusted sender and auto bill the default amount to the user
If every user is always charged $x for an article, there is no reason for staff to mediate those. The billing could be added and the article delivered to the user.4 votes
Import the copyright estimated fees into the billing form for Borrowing (and Doc Del) to easily forward the costs to the users0 votes
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