See last opened request
Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.
9
votes
Rosemary Humphrey
shared this idea
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Kelsey Weems
commented
This is especially important when errors occur; sometimes a glitch or a misclick will cause a request to essentially get lost, and if I don't happen to remember the number or the title, I have no real way of getting it back to the correct status.